At Med School Insiders, we're on a mission to create a generation of happier, healthier, and more effective future doctors. We provide world\-class advising, courses, and resources that help students excel in their pre\-med and medical journeys. With over 1\.8 million YouTube subscribers and thousands of students served, we've built a reputation for excellence. We're hiring a Student Success Manager to ensure every student has a white\-glove experience and gets the most out of their Med School Insiders program. You'll coordinate across our offerings, from medical school admissions advising and MCAT/USMLE support to residency guidance, and manage day\-to\-day operations for our premium programs, where students are supported by a dedicated team of physician advisors, college advisors, and tutors. You'll be the proactive voice reaching out, checking in, and making sure every student feels supported, valued, and on track. **What You'll Do** * Serve as the primary point of contact for students and families across our programs, delivering a warm, polished, concierge\-level experience. * Proactively check in with students on a regular cadence to track milestones (MCAT/USMLE prep, applications, admissions, residency match) and catch roadblocks early. * Manage a high volume of students while providing deeper, high\-touch coordination for those in premium programs. * Coordinate students' advisor and tutor teams, from assignment and onboarding through ongoing support. * Onboard new advisors and tutors using our standardized email sequences, role videos, and workflow documentation. * Build and maintain student study schedules and progress tracking in Google Sheets, including dashboards and tutor worksheets. * Escalate issues to advisors or leadership when needed, and flag opportunities where a student would benefit from additional services. * Keep student records, pipelines, and communications current in Attio, Front, Notion, and our internal student and advisor platform. * Use AI tools (including Claude) daily to draft communications, prepare student updates, and run standardized workflows, while keeping every output accurate and human. * Document and improve processes so the student experience stays consistent as our programs grow. **What We're Looking For** * Native\-level English communication, written and spoken. * A professional, empathetic, and polished presence; students and parents should feel cared for and confident after every interaction. * 2\+ years in customer success, client services, account management, or program/operations coordination, ideally in a premium or high\-touch setting. * Ability to manage a large caseload across multiple programs while still delivering a premium experience for top\-tier clients. * Strong organization and follow\-through across many moving parts and people at once. * Comfort with Google Sheets beyond the basics (formulas, linked files, dashboards); Apps Script familiarity is a plus. * Experience with CRMs and collaboration tools (Attio, Front, Notion, or similar). * Hands\-on experience using AI tools to work faster and better, with good judgment about what to check before anything goes out. * Bonus: familiarity with medical education (pre\-med, MCAT, medical school, residency). **Success in This Role Looks Like** * High student satisfaction and referral rates across programs. * Every student has a well\-coordinated support team and an up\-to\-date plan. * Students hit their milestones: test score goals, application deadlines, admissions and match results. * Advisors and tutors are onboarded quickly and clearly, and workflows are documented and repeatable. * Upsell opportunities are identified where they genuinely improve a student's outcome. **Compensation \& Schedule** * Competitive salary, commensurate with experience. * Full\-time, remote. * Hours: 8:00 AM – 5:00 PM Pacific Time. **Why Join Us?** * Make a direct impact on the success of future doctors. * Join a mission\-driven company with a strong brand and loyal community. * Work with a high\-performing, physician\-led team. * Opportunity to grow into leadership as the Student Success Team expands. **How to Apply** Apply here: https://forms.gle/75VRbXbMVEKCmjLCA