**ADP is hiring a Senior Software Quality Engineer \- Roll, Agentic HCM Platform** * *Do you thrive in a challenging environment, love production systems, curious by nature with a thirst for pushing the limits?* * *Are you inspired by transformation and making an impact on the lives of millions of people every day?* Well, this may be the role for you. Ready to design what's next? In this role, we are seeking a Senior QA Engineer to join the ADP Innovation Labs Quality Engineering team. This is a highly technical hands\-on role focused on ensuring end\-to\-end quality for next\-generation HCM (Human Capital Management) products that leverage agentic AI capabilities, including conversational interfaces, multi\-step LLM\-driven workflows, and intelligent automation. If you are passionate about quality in AI\-powered systems, scalable test frameworks, and continuous quality improvement, we want to hear from you. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun. Like what you see?**Apply now!** **Learn more about ADP at tech.adp.com/careers** **A little about ADP:** We are a global leader in HR technology, offering the latest AI and machine learning\-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down\-to\-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ\+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI\_Videos **WHAT YOU'LL NEED:** **RESPONSIBILITIES** * Test Strategy \& Leadership: Contribute to the QA strategy for agentic HCM features and payroll products; execute test plans, support risk\-based testing approaches, and help ensure quality standards across conversational AI and traditional UI surfaces. * Agentic \& Conversational AI Testing: Design and execute test strategies for LLM\-driven agentic flows — validating multi\-turn conversation correctness, intent resolution, state machine transitions, edge case handling, and graceful failure modes in AI\-assisted HCM workflows. * Automation Architecture: Develop, enhance, and maintain automation frameworks using Playwright and ARISE; expand test coverage for conversation\-driven flows, event lifecycle validation, and API\-layer verification. * Event \& API Validation: Validate HCM event canonicals (hire, terminate, payroll submission, etc.) end\-to\-end — from conversation inputs through business logic execution to data persistence; test GraphQL mutations, possibilities, and variant resolution. * CI/CD Integration: Integrate automated test suites into CI/CD pipelines (Jenkins, ECS\-based runners); support quality gates per PR and deployment across all environments (DIT, FIT, STG, PROD). * Team Mentorship: Collaborate with QA engineers across experience levels, participate in code reviews, and contribute to test automation best practices in a TypeScript\-first environment. * Stakeholder Collaboration: Partner with product managers, developers, and release managers to align on quality criteria, AI behavior expectations, risk areas, and release readiness. * Metrics \& Reporting: Define and track QA KPIs — test pass rates, automation coverage, agentic flow accuracy, defect escape rate, and mean time to detect (MTTD). * Tooling \& Innovation: Evaluate and adopt emerging QA tooling; stay current with AI testing techniques including prompt regression testing, conversation replay, and LLM output evaluation frameworks. **QUALIFICATIONS** * 5\+ years of experience in QA engineering, including significant hands\-on experience with test automation and modern software development practices. * Bachelor's degree related discipline is desired. * Agentic / Conversational AI Testing: Hands\-on experience testing LLM\-powered conversational or agentic applications — validating state machines, intent classification, multi\-turn context, and non\-deterministic outputs. * ARISE: Experience with the ARISE test automation platform for HCM event and conversation testing; experience authoring, tagging, and executing test suites across environments. * Playwright: Strong hands\-on experience building Playwright test suites (TypeScript preferred); familiar with auto\-waiting, network interception, API context, and trace viewer. * GraphQL Testing: Demonstrated experience testing GraphQL APIs — mutations, queries, schema validation, and data integrity checks in HCM event flows. * CI/CD: Solid experience integrating test frameworks with Jenkins or equivalent; familiar with artifact management and test reporting pipelines. * Programming: Strong coding skills in TypeS