Training Specialist
Keeta
**About us** Keeta is a global technology company on a mission to help people eat better and live better. As part of one of the world's leading technology groups, we operate food delivery and marketplace platforms that connect millions of customers, merchants, and riders every day. We are building the future of food delivery \-\- combining cutting\-edge technology, operational excellence, and a deep commitment to customer experience. **The Role** The Training team is responsible for building the knowledge, skills, and capabilities that power our Commercial, Operations, and Customer Support functions. In this role, you will design and deliver training programs that accelerate ramp\-up time and ensure operational excellence across new and existing markets, working closely with business leaders and department heads to align learning initiatives with strategic objectives. **What You'll Do** * Develop and deliver onboarding programs for new employees across Commercial, Operations, Customer Support, and other business functions, ensuring a consistent and high\-quality learning experience. * Create and maintain training materials, playbooks, e\-learning content, and operational guides that support business processes and platform knowledge. * Execute training sessions on operational processes, platform tools, sales techniques, and customer experience best practices to elevate team performance. * Monitor training effectiveness through performance indicators, participant feedback, and business metrics, continuously improving learning programs based on results. * Collaborate with cross\-functional teams to design scalable learning journeys and certification programs that support business growth and operational expansion. **What We're Looking For** * Experience in Learning and Development, Corporate Training, or Operational Enablement. * Proven track record designing and delivering instructor\-led and digital training programs. * Knowledge of Learning Management Systems (LMS) and learning content development tools. * Ability to measure training effectiveness through performance metrics and learning analytics. * Passionate about developing people and building high\-performing teams. * Excellent communication and presentation skills, with the ability to simplify complex topics into engaging learning experiences. * Highly organized, with the ability to manage multiple learning initiatives simultaneously. * Proactive with a continuous improvement mindset. * Advanced English proficiency. * Bachelor's degree in Business Administration, Education, Psychology, Human Resources, Communications, or related fields. * Availability to work on\-site in São Paulo. **Preferred Qualifications** * Experience in technology, marketplaces, retail, or food delivery companies. * Certifications in Learning and Development, Instructional Design, or Training. * Mandarin proficiency is a plus. **What We Offer** * International and collaborative work environment. * High ownership and autonomy. * Opportunity to work on complex business challenges at scale. * Career growth in one of the world's leading technology companies. * Competitive compensation and benefits package. **Benefits** * Meal and food allowance (Caju Card) * Transportation allowance * Health and dental insurance * Life insurance * Childcare assistance **How to Apply** If you're excited about this opportunity, we'd love to hear from you. Apply through LinkedIn and submit your resume in English. By applying, you acknowledge that your information will be processed securely and may be shared with Keeta and its global affiliates as part of the recruitment process.