* Dealer \& Network Support: Act as a key resource for dealer networks and internal operations. * Escalation Management: Identify chronic/severe customer dissatisfaction and escalate to internal departments (operations, product support * Manage and follow up on dealer requests related to orders, shipments, deliveries, delays, and parts issues. * Investigate and resolve dealer inquiries, including backorders, missing or incorrect parts, and delivery concerns. * Research and authorize credits for returns, incomplete shipments, and freight charge discrepancies. * Serve as a key point of contact for dealers and internal teams, collaborating with purchasing, logistics, and transportation departments. * Handle complex or sensitive issues, proposing and negotiating effective solutions via phone, email, or chat. * Escalate critical customer concerns and recurring issues to the appropriate internal teams. * Track and manage cases through ticketing systems, ensuring timely follow\-up and SLA compliance. * Analyze trends and identify opportunities for process and operational improvements. * Auxílio Home Office R$ 186,00 * Vale Refeição ou Alimentação R$ 301,05 * Gympass Well hub (até 5 dependentes) * Seguro de Vida * Telemedicina * Auxílio Creche (até 5 anos) * Plataforma de cursos com certificação gratuita * Plano de Carreira Pagamento: R$2\.325,00 por mês Benefícios: * Auxílio\-creche * Auxílio\-internet * Convênios e descontos comerciais * Seguro de vida * Trabalho remoto * Vale\-refeição Pergunta(s) de seleção: * Possui interesse e é fan de automóveis? Idioma: * Inglês nível C1? (Obrigatório) Local: * São Paulo, SP (Obrigatório) Local do trabalho: Remoto