Microsoft Copilot Support & Adoption
Tata Consultancy Services · São Paulo, Brazil
TCS is looking for **Microsoft Copilot Support \& Adoption** to drive the successful adoption, enablement, and ongoing support of **Microsoft 365 Copilot** across the organization. The role will work closely with business users, IT teams, and stakeholders to identify Generative AI use cases, provide end\-user support, deliver training, and maximize the value of Copilot across Microsoft 365 applications. **Main Responsibilities:** * Experience with Microsoft 365 Copilot. * Knowledge of Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint, and OneDrive). * Ability to translate business needs into use cases for Generative AI. * Good communication and ability to interact with different hierarchical levels. * Consultative, didactic and customer\-oriented profile. * Experience in training, user support, or technology adoption. * Microsoft certifications related to AI and Microsoft 365\. * Experience in Change Management and digital adoption programs. * Knowledge of the insurance segment. * Experience with Power Platform and process automation. **Required Skills and Qualifications:** * Strong knowledge of the Microsoft 365 ecosystem, including: * Microsoft Teams * Outlook * Word * Excel * PowerPoint * Experience translating business requirements into **Generative AI use cases** . * Experience in at least one of the following: * End\-user support * User training * Technology adoption * Digital workplace enablement * Training and orientation sessions. * Monthly adoption report, main questions and opportunities identified. **Location:** Sao Paulo, Brazil **Work Model:** Hybrid **Wellness and Benefits:** Health, dental, and life insurance, food and transportation vouchers, childcare assistance, gym pass, and 24/7 support through TCS Cares (psychological, legal, social, and financial assistance). Access to cultural, wellness, and recreational programs through the TCS\-SESC partnership. **Learning and Career Development:** Global career opportunities through access to the latest technologies, world\-class learning platforms, professional certifications, and mentorship programs designed to accelerate your growth and future\-ready skills Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunity to all candidates who meet our knowledge and competence needs — regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic. RGS: 11010886