Regional Service Manager
Cognizant
**About The Role** As a **Regional Service Manager** , you will make an impact by leading End User Computing, Field Services, Desktop Support, and Plant IT operations across the assigned region. You will ensure service excellence, operational stability, and a consistent user experience while partnering with business and IT stakeholders to support corporate and manufacturing environments. **In this role, you will** * Lead regional service delivery for Desktop Support, Field Services, Plant IT, and End User Computing services. * Ensure achievement of SLA, KPI, and customer satisfaction targets. * Support manufacturing and business operations by maintaining reliable IT services across sites. * Manage and develop regional support teams and third\-party service providers. * Drive service improvements, operational governance, and stakeholder engagement. **Work Model** **Hybrid – São Paulo (Morumbi), Brazil** This position follows a hybrid work model, requiring periodic onsite presence at our São Paulo (Morumbi) office based on business needs. **What You Need To Have To Be Considered** * Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related field. * 12\+ years of experience in IT Infrastructure Services, Field Support, Plant IT, End User Computing, or Service Delivery Management. * 5\+ years of leadership experience managing geographically distributed support teams. * Experience supporting manufacturing, industrial, logistics, warehouse, or large enterprise environments. * Strong knowledge of: + End User Computing (EUC) + Desktop Support Operations + Field Services Management + Plant IT Operations + Asset Lifecycle Management + ITSM / ITIL Processes * Experience managing service performance through KPIs, SLAs, and customer satisfaction metrics. * Strong stakeholder and vendor management skills. **These will help you stand out** * ITIL Certification. * Experience supporting manufacturing plants and production\-critical environments. * Experience driving service transformation, automation, and continuous improvement initiatives. * Experience managing multi\-site operations in a global environment. * Strong executive communication and governance skills. **Please upload your resume in English** Please upload your resume in English. Resumes will be reviewed by our global recruiting and hiring teams. Applications submitted in other languages may experience delays in the review process.