Customer Support Specialist — Spanish-Speaking Markets (AI x Greentech) (m/f/d)
Reonic · São Paulo, São Paulo, Brazil
**Customer Support Specialist — Spanish\-Speaking Markets (Greentech) (m/f/d)** **Are you passionate about renewable energy?** Do you thrive in fast\-paced, hard\-working and purpose\-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further \- we want YOU! ***Please note that for this role, C2 Spanish proficiency is required. This is a full\-time position and you need to be based in São Paulo.*** **What You Will Do** * Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e\-mail * Own Tier 1 support — handle day\-to\-day questions like platform access, password resets, onboarding steps and basic how\-to guidance * Keep response times low and resolution times even lower — speed and clarity are your main KPIs * Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented * Log recurring issues and customer feedback and share them with the team to help improve our product and processes * Contribute to building a knowledge base of common questions and answers to help us scale support efficiently **What Makes You a Great Fit** * Fluent Spanish (native or C2 level) — this is mandatory * English proficiency is a strong plus * Previous experience in customer support, helpdesk or a similar high\-volume, customer\-facing role * Outstanding written communication skills — fast, clear, warm and professional * Strong sense of urgency: you understand that a quick first response changes how customers feel about us * No technical background required, but curiosity about software and willingness to learn the basics of our platform matters * Comfortable in a fast\-moving startup environment where things change quickly and ownership is valued **Why Join Us?** * Be part of one of the fastest growing VC\-backed startups in Germany, with 3000\+ satisfied B2B customers * Work closely with an experienced CSM team and grow your understanding of the full customer success journey * Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM * Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in\-office days, regular team events, MacBook or Windows notebook, English Classes and more * Receive competitive pay Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can\-do attitude above all. **About Reonic** **At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top\-tier investors and trusted by 3000\+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.**