Thermo Fisher Scientific · São Paulo, São Paulo, Brazil
**Work Schedule** Standard (Mon\-Fri) **Environmental Conditions** Office **Objetivo do cargo:** Atender clientes com agilidade e cordialidade, apoiando o processamento de solicitações e contribuindo para uma experiência positiva ao longo da jornada de atendimento. **Principais responsabilidades:** Receber e responder a dúvidas e solicitações por telefone, e\-mail ou outros canais; registrar interações e manter dados atualizados nos sistemas; acompanhar pedidos e casos até a resolução; encaminhar questões que exijam suporte de outras áreas; cumprir procedimentos e prazos de atendimento; identificar oportunidades para melhorar a experiência do cliente. **Requisitos:** Ensino médio completo; boa comunicação oral e escrita; organização, atenção aos detalhes e foco no cliente; familiaridade com ferramentas digitais e sistemas de atendimento. Experiência prévia em atendimento ao cliente é desejável. Education * Bachelor's degree or equivalent and relevant formal academic / vocational qualification **Experience** * Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). * Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience. * In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: * Excellent verbal and written communication skills * Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required * Proficient computer and keyboarding skills * Good interpersonal skills * Ability to work independently as well as part of a team. * Ability to interpret client provided complex medical and technical information * Organizational and time management skills * Ability to maintain a positive and professional demeanor in challenging circumstances Working Environment Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role: * Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner. * Able to work upright and stationary for typical working hours. * Ability to use and learn standard office equipment and technology with proficiency. * Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.