*To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.* **Job Title: Customer Service Manager** **About The Company** Our client is a residential solar company that provides solar energy solutions to homeowners and promotes sustainable energy. **Job Description** Our client needs a Customer Service Manager. You will lead the customer service team and oversee all customer support operations. This role helps customers have a good experience from start to finish. **Responsibilities Of The Role** * Manage and support team members to provide a smooth client experience. * Assist clients with complex inquiries, requests, and general information about solar services. * Handle escalated customer complaints professionally and efficiently. * Build relationships with customers and encourage referrals through great service. * Support customers by phone, email, or chat when needed. * Explain processes, timelines, and solar information clearly and kindly. * Update client records and document interactions in the CRM system. * Lead team meetings, training, and process improvement discussions. * Be professional, patient, and respectful in all interactions. **Required Experience And Qualifications** * Previous experience in customer service management or a call center. * Strong phone etiquette and communication skills. * Excellent time management and organization skills. * Ability to handle difficult situations with professionalism, empathy, and calm. * Ability to speak multiple languages is a plus. * Familiarity with CRM software is preferred. * C2 English level. **Preferred Skills** * Experience in appointment setting or sales. * Customer service management experience in a busy environment. * Familiarity with solar products or services is a plus. **Personality** * Positive, empathetic, and service\-oriented. * Team player with good problem\-solving skills. * Highly organized and able to handle multiple tasks. * Proactive and adaptable in a fast\-paced setting. **Software \& Tools** * CRM software (internal lead or client management system). * Standard communication tools (phone, email, chat). **Schedule** 9 AM to 5 PM EST **Salary And Benefits** * Payment in USD or Local Currency according to candidate's preference. * Full\-time remote opportunity.