**This is a full\-time (CLT), hybrid role in our São Paulo Office.** **Your mission: Design AI solutions that are intelligent, reliable, and effective in real business environments.** **1\. Design AI Voice Bots and Conversational Experiences** * Translate business requirements into voice bot flows and functional specifications. * Design natural, effective conversations, including prompts, intents, decision logic, and fallback scenarios. * Define how AI Agents handle context, interruptions, errors, and complex user requests. * Design escalation strategies and integrations with business systems. * Balance conversation quality, business objectives, and operational reliability. **2\. Configure and Deploy AI Solutions** * Build and configure AI voice bots and conversational workflows using AI Rudder's platform. * Develop prompts, agent instructions, knowledge bases, and tool\-calling logic. * Configure AI\-powered automation for real\-world business use cases. * Collaborate with Product, Engineering, and FDE teams on integrations and technical challenges. * Deploy and refine AI solutions across voice and digital channels. **3\. Test and Optimize Voice Bot Performance** * Design test scenarios for conversation flows, edge cases, and error handling. * Evaluate voice bot responses for accuracy, relevance, consistency, and compliance. * Identify issues with intent recognition, prompts, workflows, and agent behavior. * Refine conversation logic and configurations to improve reliability and user experience. * Establish repeatable testing and quality assurance practices. **4\. Analyze Conversations and Improve AI Performance** * Analyze conversation logs, call outcomes, and performance metrics. * Investigate failed interactions and identify opportunities to improve bot behavior. * Optimize prompts, workflows, and knowledge retrieval based on test results and real\-world data. * Recommend product improvements based on customer interactions and operational needs. * Collaborate with Product and Engineering to implement improvements. **5\. Own Implementation and Delivery Quality** * Manage AI solution implementation from requirements and design through deployment. * Coordinate configurations, integrations, testing, and go\-live activities. * Troubleshoot issues and support production stabilization. * Ensure solutions meet functional requirements and quality standards. * Document conversation flows, configurations, test cases, and design decisions. **What We're Looking For** * Bachelor's degree in Computer Science, Information Systems, Engineering, Product Design, Business Analytics, or a related field, or equivalent practical experience. * Strong logical thinking and ability to break down complex problems into structured workflows and decision rules. * Interest in AI products, Generative AI, automation, and intelligent systems. * Ability to translate business requirements into clear functional designs and technical specifications. * Strong attention to detail and a systematic approach to testing and problem\-solving. * Good communication skills and ability to collaborate effectively with technical and business teams. * A hands\-on mindset, strong ownership, and willingness to experiment with new technologies. **Nice to Have** * Experience in AI product design, conversational AI, product implementation, business analysis, or software testing. * Familiarity with LLMs, AI Agents, prompt engineering, RAG, or workflow automation. * Understanding of APIs, JSON, databases, or system integration concepts. * Basic skills in SQL, Python, or data analysis tools. * Experience with conversation design, decision trees, process mapping, or agent workflow design. * Familiarity with enterprise applications such as customer service automation, financial services, collections, or contact center systems. **About AI Rudder** AI Rudder is an AI product company transforming how businesses communicate with their customers. We launched in 2019 with one of the world’s first enterprise\-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20\+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast\-growing startups to large enterprises. When AI talks to people, it has to feel human. That’s what we build. * AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.