We are seeking a Strategic Design Leader who can operate at the intersection of business strategy, customer experience, research, innovation, AI\-enabled delivery and digital transformation. The role converts ambiguous business challenges into clear opportunity spaces, aligned decisions and executive\-ready outputs. This is not a traditional UX, Product Design or people\-management position. It is a hands\-on leadership role for someone who can shape pursuits, guide complex engagements, create persuasive narratives, define prototype direction and mobilize multidisciplinary teams across multiple accounts **Responsibilities** * Lead discovery and problem framing for complex transformation, modernization, and innovation initiatives, bringing structure to ambiguous business challenges * Connect customer needs, business objectives, operating constraints, and technology feasibility into a cohesive strategic view * Convert ambiguity into structured hypotheses, decisions, plans, and measurable outcomes that drive forward momentum * Facilitate conversations with senior stakeholders and work through competing perspectives to reach alignment * Define experience visions, design principles, customer journeys, service ecosystems, and future\-state concepts that guide transformation efforts * Identify tensions, opportunity spaces, and intervention points spanning channels, roles, and operational systems * Translate strategic direction into actionable experience architectures, roadmaps, and prototype briefs * Ensure all recommendations are commercially viable and executable, not just conceptually appealing * Partner with account and delivery leadership to shape strategic opportunities and client\-facing propositions * Develop proposal narratives, approaches, workstreams, staffing models, estimates, and governance structures to support pursuits * Create differentiated points of view, demonstrations, and prototype stories that help clients make confident decisions * Contribute directly to pitches, workshops, executive reviews, and the follow\-up conversations that stem from them * Synthesize user research, market intelligence, competitive benchmarks, stakeholder interviews, and operational inputs into unified insight * Distinguish confirmed evidence from assumptions and surface critical gaps that need to be addressed * Convert evidence into implications, recommendations, and decision\-ready narratives rather than purely descriptive reporting * Create strategic decks, points of view, one\-pagers, proposals, workshop materials, transformation narratives, and decision frameworks * Structure complex information so that it is comprehensible, credible, and actionable for executive audiences * Maintain a high standard of information hierarchy, visual storytelling, and editorial precision across all deliverables * Use AI tools such as Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to accelerate research, synthesis, content development, and prototyping * Design repeatable AI\-assisted workflows while applying strong judgment, verification, and quality control to outputs * Help teams adopt AI as a delivery multiplier without sacrificing strategic depth or producing generic results * Provide hands\-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams * Translate executive intent into clear briefs, working structures, and quality criteria that guide team execution * Operate effectively through influence, including in situations where you hold no direct reporting authority **Requirements** * 10\+ years of experience in experience strategy, service design, innovation, consulting, product strategy, or digital transformation * Demonstrated ownership of complex client engagements, managing them end\-to\-end from initial framing through recommendation and concept definition * Direct experience engaging with senior client stakeholders and account leadership to shape outcomes * A strong portfolio showcasing executive narratives, strategic deliverables, and transformation work * Expert\-level skill in facilitation, enabling productive alignment across stakeholders with differing perspectives * Strong synthesis ability, turning complex and varied inputs into clear, decision\-ready insight * Excellent written communication skills, capable of producing polished, executive\-ready materials * Strong presentation skills, able to convey complex strategic concepts with clarity and confidence * Capability to manage multiple high\-priority workstreams simultaneously without sacrificing narrative coherence or delivery quality * Professional fluency in English and Spanish, strongly preferred given the LATAM scope of this role **Nice to have** * Relevant Product Management certification, which would be viewed as a valuable addition to your qualifications **We offer** * International projects with top brands * Work with global teams of highly skilled, diverse pe