Human Resources Manager - Performance & Culture (Fully Remote)
Valatam
**About Valatam** At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025\-2026\), proof that an exceptional employee experience leads to outstanding client results. **About The Role** As Human Resources Manager, you will build a results\-driven HR function that reduces preventable turnover, proactively addresses Virtual Assistant concerns, ensures effective management of client\-reported performance issues, and continuously improves the Virtual Assistant experience while maintaining efficient HR operations and supporting company objectives. This is an internal leadership role at Valatam, with hands\-on responsibility for strategy and execution. **Key Responsibilities** * Develop and execute strategies to improve VA retention, reduce preventable turnover, and monitor retention KPIs and early warning signs * Analyze resignations, client\-requested replacements, and turnover causes to identify improvement opportunities * Design and run satisfaction surveys and feedback mechanisms, and implement action plans for recurring concerns * Lead, coach, and hold the HR team through one\-on\-ones, performance reviews, and clear KPIs * Oversee VA performance concerns and client feedback, including Performance Improvement Plans (PIPs) and timely follow\-up * Ensure timely resolution of VA complaints, concerns, and requests * Prepare and present HR reports with actionable insights, and develop HR strategies aligned with company objectives * Develop, update, and enforce HR policies, SOPs, and procedures, and oversee disciplinary matters and compliance with company policies * Oversee VA onboarding and offboarding, HR records, and compensation and benefits administration * Lead VA engagement, recognition, culture, and volunteering initiatives * Optimize HR processes, tools, and workflows, identifying opportunities to standardize and automate * Other related tasks as needed **Requirements** * Fluent in English (C1/C2\) * 3\-5 years of experience in HR, People Management, Employee Relations, or related fields, including at least 2 years in a leadership role * Experience in the Staffing, BPO, or Outsourcing industry is preferred * Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field is preferred * Strong analytical skills to translate HR data and trends into actionable retention and satisfaction initiatives * Proven ability to lead teams, establish KPIs, drive accountability, and achieve measurable results * Experience managing employee satisfaction, retention, performance improvement plans, and conflict resolution * Excellent interpersonal, communication, and stakeholder management skills * Strong organizational, problem\-solving, prioritization, and follow\-through skills **ONLY APPLICATIONS AND RÉSUMÉS SUBMITTED ENTIRELY IN ENGLISH WILL BE REVIEWED AND CONSIDERED FOR THE RECRUITMENT PROCESS.** **Benefits** **Our Core Values at Work** We live by **ACTION** (get things done), **CARE** (help others and do things right), **OUTSTANDING** (operate at the highest standards), **DEPENDABLE** (own every commitment), and **ENERGY** (bring positivity every day). You'll thrive here if these values resonate with you. **What We Offer** * Hourly rate equivalent to approximately USD $2,000 / month, based on experience * Paid time off and performance bonuses * Monthly medical insurance stipend after meeting eligibility criteria * Birthday and work\-anniversary bonuses * Gym and wellness allowance * Unlimited online fitness classes * Company events and Christmas celebrations * A fully remote role with direct exposure to senior leadership. **Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.**