We're looking for a Strategic Design Leader who thrives at the crossroads of business strategy, customer experience, research, innovation, AI\-driven delivery, and digital transformation. This position takes ambiguous business problems and converts them into clearly defined opportunities, aligned decision\-making, and executive\-ready deliverables. This isn't a standard UX, Product Design, or people\-management role. It's a hands\-on leadership position suited for someone who can shape business pursuits, navigate complex client work, craft persuasive stories, set direction for prototypes, and bring together multidisciplinary teams spanning multiple accounts **Responsibilities** * Guide discovery and problem framing throughout complex transformation, modernization, and innovation projects, structuring ambiguous challenges * Bring together customer needs, business goals, operational boundaries, and technology viability into a single strategic outlook * Shift uncertainty into organized hypotheses, decisions, plans, and measurable outcomes that propel work forward * Lead dialogue with senior\-level stakeholders and work through differing opinions to achieve consensus * Craft experience visions, design principles, customer journeys, service ecosystems, and future\-state concepts that shape transformation initiatives * Recognize friction, opportunity zones, and intervention points across various channels, roles, and operational frameworks * Turn strategic vision into actionable experience structures, roadmaps, and prototype direction documents * Verify that recommendations hold up commercially and can realistically be delivered, not just sound good in theory * Collaborate with account and delivery leadership to develop strategic opportunities and client propositions * Create proposal content, methodologies, workstreams, staffing structures, estimates, and governance models to support pursuits * Build unique perspectives, demos, and prototype stories that support confident client decision\-making * Take an active role in pitches, workshops, executive discussions, and subsequent follow\-up conversations * Combine user research, market insights, competitive data, stakeholder feedback, and operational details into unified understanding * Separate solid evidence from guesswork and identify key gaps that demand attention * Transform evidence into implications, recommendations, and decision\-ready stories instead of basic reporting * Develop strategic presentations, perspectives, one\-pagers, proposals, workshop content, transformation stories, and frameworks for decisions * Arrange intricate information so it's understandable, credible, and ready for executive action * Keep information hierarchy, visual storytelling, and editorial quality consistently high across all materials * Leverage tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content creation, and prototype work * Develop repeatable, AI\-supported workflows while maintaining strong judgment, verification processes, and quality checks * Guide teams toward using AI as a productivity booster without losing strategic depth or settling for generic results * Give hands\-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams * Convert executive vision into clear briefs, structured workflows, and quality standards that steer team output * Lead successfully through influence, including scenarios where formal reporting authority doesn't exist **Requirements** * Over a decade of experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformation * Clear track record owning complicated client engagements from the earliest framing stages through recommendations and concept definition * Hands\-on background working directly with senior client stakeholders and account leadership to drive results * A compelling portfolio featuring executive narratives, strategic deliverables, and transformation\-focused work * Highly developed facilitation skill, fostering productive alignment among stakeholders with conflicting perspectives * Strong ability to synthesize, taking complex and varied information and turning it into clear, actionable insight * Exceptional written communication skill, capable of crafting polished materials suited for executive audiences * Strong presentation ability, able to communicate sophisticated strategic ideas clearly and confidently * Proven capacity to handle multiple high\-priority workstreams concurrently without losing narrative consistency or output quality * Professional fluency in English and Spanish, strongly preferred given this role's LATAM\-focused scope **Nice to have** * Holding a relevant Product Management certification would be seen as a beneficial addition to your profile **We offer** * International projects with top brands * Work with global team