We're seeking to bring on a Strategic Design Leader able to operate where business strategy, customer experience, research, innovation, AI\-enabled delivery, and digital transformation intersect. This position transforms unclear business challenges into well\-defined opportunity spaces, coordinated decisions, and deliverables ready for executive consumption. This isn't a traditional UX, Product Design, or people\-management role. It's a hands\-on leadership position for someone equipped to shape pursuits, lead complex engagements, construct persuasive narratives, define prototype strategy, and mobilize multidisciplinary teams across a range of accounts **Responsibilities** * Direct discovery and problem framing across complex transformation, modernization, and innovation initiatives, structuring ambiguous business issues * Combine customer needs, business goals, operational limitations, and technology feasibility into a single strategic framework * Convert ambiguity into structured hypotheses, decisions, plans, and measurable results that keep momentum going * Guide conversations with senior stakeholders and resolve competing viewpoints to reach alignment * Develop experience visions, design principles, customer journeys, service ecosystems, and future\-state concepts that guide transformation work * Identify friction points, opportunity spaces, and intervention moments across channels, roles, and operational systems * Convert strategic direction into practical experience architectures, roadmaps, and prototype briefs * Ensure recommendations are both commercially viable and achievable in practice, not merely appealing conceptually * Work alongside account and delivery leadership to shape strategic opportunities and propositions for clients * Produce proposal narratives, approaches, workstreams, staffing models, estimates, and governance structures that support pursuits * Develop distinctive points of view, demonstrations, and prototype stories that help clients decide with confidence * Engage directly in pitches, workshops, executive reviews, and the conversations that follow them * Synthesize user research, market intelligence, competitive benchmarks, stakeholder interviews, and operational input into cohesive insight * Separate validated evidence from assumptions and surface critical gaps requiring further attention * Turn evidence into implications, recommendations, and decision\-ready narratives rather than purely descriptive summaries * Produce strategic decks, points of view, one\-pagers, proposals, workshop materials, transformation narratives, and decision\-making frameworks * Structure complicated information so it's clear, credible, and actionable for executive\-level audiences * Sustain high standards of information hierarchy, visual storytelling, and editorial precision across every deliverable * Apply AI tools like Microsoft Copilot, ChatGPT, Claude, Figma AI, Miro AI, and research agents to speed up research, synthesis, content development, and prototyping * Create repeatable AI\-assisted workflows while maintaining strong judgment, verification, and quality control standards * Help teams integrate AI as a productivity multiplier without diminishing strategic depth or settling for generic output * Deliver hands\-on strategic direction to researchers, service designers, UX and product designers, content strategists, and solution teams * Translate executive intent into clear briefs, working frameworks, and quality benchmarks that guide team execution * Operate successfully through influence, including in situations lacking direct reporting authority **Requirements** * 10\+ years of professional experience across experience strategy, service design, innovation, consulting, product strategy, or digital transformation * Proven track record owning complex client engagements end\-to\-end, from initial framing through recommendation and concept definition * Direct experience working with senior client stakeholders and account leadership to shape results * A robust portfolio demonstrating executive narratives, strategic deliverables, and transformation\-related work * Expert facilitation skills, generating productive alignment among stakeholders holding different perspectives * Strong synthesis capability, transforming complex and diverse inputs into clear, decision\-ready insight * Excellent written communication skills, producing polished materials suitable for executive consumption * Strong presentation skills, communicating complex strategic concepts with clarity and confidence * Ability to manage multiple high\-priority workstreams at once without sacrificing narrative coherence or delivery standards * Professional fluency in English and Spanish, strongly preferred given this role's LATAM scope **Nice to have** * A relevant Product Management certification would be considered a valuable asset to your candidacy **We offer** * International projects with top brands * Work with global teams of highly