Senior AM COM Remote TAG\-4912 * Requirements * Will be plus * Soft Skills * Responsibilities * Benefits * 4\+ years of experience in Product Management, preferably with complex B2B, SaaS, CRM, platform, or enterprise products. * Strong understanding of the full product development lifecycle: discovery, research, requirements definition, prioritization, delivery, launch, and post\-release analysis. * Ability to independently identify and formulate product problems rather than simply process stakeholder requests. * Strong experience conducting market, competitor, and product research. * Ability to generate and validate product hypotheses using qualitative and quantitative data. * Experience evaluating the business value and economics of product initiatives, including potential revenue impact, cost reduction, operational efficiency, ROI, and other relevant metrics. * Strong analytical mindset and ability to make product decisions based on data. * Experience working with multiple stakeholders with potentially conflicting expectations and priorities. * Ability to conduct customer interviews, discovery sessions, workshops, and requirement\-gathering sessions with business stakeholders and external customers. * Experience translating complex business processes into scalable product solutions. * Understanding of UX/UI principles, common interaction patterns, and ability to critically review product designs and user flows. * Ability to define MVP scope and distinguish between customer\-specific requirements and functionality that should become part of the core product. * Experience preparing structured product documentation, including Product Vision, PRDs, business requirements, use cases, assumptions, dependencies, constraints, and success metrics. * English Upper\-Intermediate or higher, sufficient for regular communication with international customers and partners. * Previous experience in the iGaming industry. * Experience with CRM, Customer Support, Contact Center, Retention, VIP Management, or Customer Engagement products. * Experience developing B2B SaaS or white\-label products. * Experience working with external enterprise customers. * Experience integrating products with third\-party platforms, APIs, or alternative technology ecosystems. * Understanding of iGaming platform architecture and key domains such as Player Management, Payments, Bonuses, KYC, Risk, Fraud, Marketing, and Customer Support. * Experience with product monetization, SaaS pricing models, or commercial product packaging. * Experience participating in pre\-sales, product demos, RFP/RFI processes, or customer solution workshops. * Basic understanding of system architecture and integration patterns. * Product ownership mindset takes responsibility for outcomes rather than simply completing assigned tasks. * Critical thinking challenges initial requests and assumptions when a better solution may exist. * Customer\-oriented thinking understands customer needs while protecting long\-term product scalability. * Creativity and flexibility able to find alternative solutions when standard approaches do not fit customer processes. * Strong communication skills able to communicate equally effectively with C\-level stakeholders, business owners, engineers, designers, analysts, and operational teams. * Negotiation skills able to balance customer expectations, business value, technical limitations, and product strategy. * High level of autonomy capable of independently driving initiatives from problem identification to delivery. * Structured thinking able to transform ambiguous problems into clear product concepts and requirements. * Leadership without authority capable of aligning cross\-functional teams and stakeholders around product decisions. * Comfort with ambiguity able to operate in environments where requirements, business models, and technical constraints are not fully defined. CRM Core Product Management – Own and continuously develop key areas of the CRM Core product. Identify product opportunities based on business needs, user feedback, analytics, market trends, and operational processes. – Conduct discovery before committing significant resources to product development. – Generate, validate, and prioritize product hypotheses. – Define Product Vision, requirements, MVP scope, success criteria, and product metrics for initiatives. – Maintain and prioritize the product backlog in alignment with domain strategy. – Work closely with Engineering, Business Analysis, Design, Analytics, QA, and other teams throughout the product lifecycle. – Analyze product performance after release and define further iterations based on results. B2B Product Development – Participate in defining the future B2B positioning and capabilities of the CRM product. – Conduct market and competitor research across CRM, Customer Support, Customer Engagement, VIP Management, Contact Center, and other relevant iGaming solutions. – Identify market gaps and potential competitiv