About the Opportunity Brazilian United is looking for a Customer Care professional to support our relationship with families after they enroll in our soccer programs in the United States. This position will have direct contact with customers throughout their journey, providing support, following up on questions and requests, and contributing to a clear, positive, and personalized experience. We are looking for someone who is communicative, organized, proactive, and comfortable handling different situations while maintaining attention to detail and a high standard of customer service. Key Responsibilities * Support the customer journey after enrollment through phone, email, and other communication channels, ensuring families receive the information they need throughout each stage. * Assist families with questions and requests related to their program experience. * Follow up on cases that require additional attention, helping provide timely, empathetic, and organized solutions. * Track and organize customer interactions in CRM tools, keeping records and follow\-ups up to date. * Monitor customer feedback, compliments, complaints, and recurring points of attention. * Support the organization and delivery of Customer Experience communications, including emails, messages, reminders, surveys, and engagement campaigns. * Assist in reviewing and improving communication flows throughout the customer journey. * Monitor satisfaction survey results and other sources of customer feedback. * Create and update reports related to the customer journey, identifying trends and opportunities for improvement. * Support important program communications and operational updates when needed. * Collaborate with Marketing, Sales, Operations, Coaching, and other teams to ensure consistency in the information shared with families. * Contribute ideas and suggestions to improve processes, communication, and the overall customer experience. * Support the team during high\-volume periods and with specific program needs. Requirements Currently pursuing or holding a degree in Business, Communications, Marketing, Public Relations, or a related field. * Intermediate to advanced English proficiency, with strong written and verbal communication skills. * Strong communication skills and confidence interacting directly with customers. * Excellent organization, attention to detail, and ability to manage multiple tasks. * Proactive, empathetic, and solution\-oriented mindset. * Ability to collaborate with different teams. * Familiarity with digital tools and customer service platforms. Nice to Have * Previous experience in Customer Service, Customer Experience, or post\-sale support. * Familiarity with CRM platforms and tools such as Kommo. * Familiarity with project management tools such as ClickUp. * Interest in sports, especially soccer. Pagamento: R$1\.800,00 \- R$2\.500,00 por mês Idioma: * English (Obrigatório) Local do trabalho: Remoto