ZIM Integrated Shipping Services · São Paulo, SP, BR
ZIM Logistics BR a freight forwarding company by ZIM is looking for a Customer Service Supervisor that will handle the following: * Oversee end to end operations of the shipment flow including D2D, port\-to\-door and door\-to\-port processes. * Initiate process improvements from the shipment flows and present them to management. * Operate as a focal point for key customers. * Main point of escalation for the Operations team. * Liaise with Head Office to establish and monitor KPIs of the Operations team. * Overcome daily operational obstacles and work to find excellent creative solutions for complicated situations * Lead and steer the team into improvements and internal developments within ZIM Logistics Brazil. * Create and present periodically reports to ZLB GM and Head Office. * Support ad\-hoc projects for both internal and external parties * Ad\-hoc Reports and presentations Requirements: * University degree in International Trade or correlated areas; MBA or post degree is a plus * High level of supplier, people and operations management skills * Knowledge and experience in the freight forwarding market, products \& systems * System oriented. * Fluent English. Function: Countries \& Business Development