**Information System Engineer 2 — Identity \& Access Management (IAM)** ----------------------------------------------------------------------- ### **About the Role \& Team** **As an IT Support Specialist 2, you will drive day\-to\-day operations and automation for our global payments identity infrastructure. You will bridge operational support with automation engineering, leveraging APIs, scripting, and AI\-enabled diagnostics to reduce manual access toil and optimize system performance.** ### **Key Responsibilities** * **Identity Management \& Escalations: Manage L2 access administration, complex entitlement provisioning, and role governance within SailPoint IIQ, Okta, and target enterprise platforms.** * **Automation \& Scripting: Write, maintain, and optimize scripts (Python, PowerShell, or Bash) to automate access review workflows, data syncs, and system integrations.** * **AI\-Assisted Operations: Utilize AI diagnostic tools for log analysis, anomaly detection in access requests, and automated ticket resolution pathways.** * **SOX Control Execution: Perform periodic access certifications, SOD (Segregation of Duties) checks, and audit evidence gathering to support compliance requirements.** * **Knowledge Base Authoring: Author and refine technical runbooks, troubleshooting guides, and SOPs for the nearshore hub.** ### **Qualifications \& Key Skills** * **Good experience in Identity \& Access Management (IAM), IT Support Engineering, or Systems Administration.** * **Technical Domain: Hands\-on experience with SailPoint IIQ, Okta, Active Directory/LDAP, and REST APIs.** * **Automation/Coding: Proficiency in Python, PowerShell, or JavaScript for automating routine admin tasks and API integrations.** * **AI Readiness: Demonstrated experience using AI coding assistants and automation frameworks to accelerate task execution.** * **Languages: Fluent English communication skills for co\-piloting and technical discussions with US architecture leads.**