IT Technician / IT Engineer **Location:** São Paulo, Brazil / São Paulo de Olivença, Amazonas, Brazil Key Responsibilities * **IT Infrastructure Support:** Install, maintain, and troubleshoot servers, switches, network cabling, monitoring systems, and related data center infrastructure. * **Hardware \& Network Troubleshooting:** Perform hardware replacement, connectivity checks, system diagnostics, and technical issue resolution. * **Incident Management:** Handle service tickets, troubleshoot incidents, escalate complex issues, and support SLA compliance. * **Technical Coordination:** Collaborate with engineers, vendors, and remote teams to resolve technical issues and support project delivery. * **Maintenance \& Operations:** Support routine inspections, equipment maintenance, upgrades, and operational improvements. * **Documentation \& Reporting:** Maintain equipment records, work orders, incident reports, and technical documentation. * **Process Compliance:** Follow established SOPs, safety requirements, change management procedures, and data center operational standards. Requirements * **Education \& Experience:** Relevant education or experience in IT support, data center operations, computer hardware, networking, NOC, or IT infrastructure. Candidates with different levels of hands\-on experience are welcome. * **Technical Skills:** Basic to advanced knowledge of servers, networking, Windows/Linux systems, cabling, and hardware troubleshooting. * **Operational Knowledge:** Familiarity with ticketing systems, incident management, SLA processes, and technical documentation is preferred. * **Language Skills:** Portuguese fluency required. English proficiency required for technical documentation, meetings, and communication with international teams. Mandarin Chinese is a plus. * **Problem\-Solving Skills:** Strong analytical and troubleshooting abilities, attention to detail, teamwork, and the ability to work under pressure. * **Preferred Qualifications:** Experience in cloud or data center environments; familiarity with TCP/IP, VLAN, switching, routing, fiber/copper cabling, and monitoring tools; hands\-on experience with server installation, hardware replacement, or network equipment maintenance. Certifications such as CCNA, ITIL, AWS, or Linux are a plus. **Position Assignment:** Candidates may be considered for either the IT Technician or IT Engineer position based on their technical skills, relevant experience, and interview performance. Job Type: Full\-time Pay: R$10,000\.00 \- R$15,000\.00 per month Language: * Mandarin (Preferred) * English (Preferred) Work Location: In person