Operations/ Backoffice Analyst (Analista de Operações/ Backoffice) – São Paulo/ SP (Hybrid)
Clara · São Paulo, SP, BR
**Clara is the leading platform in Latin America for companies to execute and manage every payment operation.** More than 50,000 leading and fast\-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region's fastest\-growing company. We're passionate about helping every company we work with become more effective—and, through that, raising the region's competitiveness. We're \~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others. ### **What you'll do** We're looking for an Operations/Backoffice Analyst to sit at the intersection of operational execution, process understanding, and automation. You'll work hands\-on with day\-to\-day manual processes (such as logistics, card deliveries, and chargebacks) and use data and AI to simplify and automate these workflows over time. * Execute and follow up on the team's operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time. * Map existing manual processes to identify opportunities for automation and continuous improvement. * Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency. * Analyze operational data to propose improvements and support evidence\-based decisions. * Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end. * Document processes and keep records organized in tools like Notion. ### **Who you are** *We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.* ### **Must haves** * 2 to 3 years of market experience in process analysis, operations, or backoffice roles. * Complete bachelor degree (we don't require a specific degree — analytical ability is what matters). * Strong analytical and problem\-solving skills, with demonstrable critical reasoning behind the solutions you propose. * Heavy day\-to\-day use of AI tools (ChatGPT, Claude, Gemini, or similar) to improve processes — not just basic usage, but real application to solve operational problems. * Genuine curiosity, ownership mindset, and willingness to do manual work before automating it (know how to walk before flying). * A problem\-solving orientation, connecting different areas and processes. ### **Nice to haves** * Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics, or related field. * Prior experience with Mastercard systems. * Familiarity with tools such as Google Suite/ Workspace (Google Cloud, Gemini), Notion for project management and documentation, automation via N8N or Google Apps Script, etc. * Prior experience in fintech, payments, or financial services companies. * A good sense of humor. **Where we work** This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp\-up or when your leader asks. **Why Clara** ------------- * **A high talent\-density team** driven to make an impact in Latin America — low ego, high ownership. * Competitive salary and stock options (ESOP) from day one. * An annual learning budget and accelerated development paths. * English is our working language, with Spanish and Portuguese every day. **How we work** --------------- * **Clarity** — Open and direct communication: we say what we mean and give context where it matters. * **Simplicity** — If it can be simpler, it should be. * **Ownership** — We own everything we do, end to end. When something needs to happen, we don't wait. * **Pride** — We hold ourselves to a high standard, and it shows in what we deliver. * **ABC (Always Be Changing)** — We adapt fast, embrace change, and keep learning. * **Inclusivity** — Diverse ideas, stories and perspectives build a better Clara. If you meet the must\-haves, apply — the nice\-to\-haves are a bonus, not a requirement.