Hosting Services Manager
Ibope · São Paulo, Brazil
Já pensou em trabalhar em uma empresa líder global em dados, insights, consultoria e que contribui para o sucesso e crescimento das principais organizações do mundo? Então essa é a sua chance. **Key Responsibilities:** Business impact • Ensure operational and strategic excellence of enterprise hosting, cloud, identity, and hybrid infrastructure services. • Strengthen the organization’s security posture through effective architecture, governance, IAM, privileged access, policy management, and Zero Trust practices across Azure and GCP. • Improve platform reliability and service continuity through high availability, backup, disaster recovery, monitoring, capacity planning, and advanced troubleshooting. • Optimize on\-premises and cloud resources through Azure Cost Management, GCP Cloud Billing, budgeting, forecasting, and FinOps practices. • Enable stronger service support through technical knowledge transfer, documentation, training, and structured operational procedures. • Support compliance and operational control through standardized change procedures, configuration control, audit readiness, LGPD, and GDPR alignment. **Strategic Leadership \& Road mapping** • Lead infrastructure and cloud technical teams, promoting continuous professional and technical development. • Manage people with focus on performance, engagement, mentoring, training, and succession planning. • Define and promote multi\-cloud architecture, security, governance, resilience, and cost optimization standards. • Coordinate global cloud migration, integration, modernization, and optimization programs with international stakeholders. • Develop the enterprise hosting and cloud roadmap aligned with business priorities and technology strategy. • Translate complex technical topics into clear operational and executive communication for regional and global stakeholders. **Application Portfolio Ownership** • Own and govern Microsoft Azure, Microsoft 365, Google Cloud Platform, Active Directory, Microsoft Entra ID, Google Cloud IAM, and integrated hybrid services. • Govern Azure subscriptions, management groups, policies, RBAC, networking, compute, storage, backup, monitoring, and cost management capabilities. • Govern GCP organizations, folders, projects, IAM roles, service accounts, organization policies, VPCs, Compute Engine, Cloud Storage, GKE, Cloud SQL, Cloud Operations, and billing controls. • Oversee enterprise identity services including Active Directory, Entra ID, DNS, DHCP, PKI/Certificate Services, federation, Conditional Access, privileged access, and service identities. • Maintain HLD, LLD, architecture diagrams, configurations, inventories, operating procedures, recovery plans, and as\-built documentation. Enterprise Application Delivery, Operations \& Governance • Design, migrate, deploy, and optimize Azure, GCP, Microsoft 365, and hybrid infrastructure services in complex enterprise environments. • Define cloud landing zones, resource hierarchy, networking, identity boundaries, policy controls, operational standards, and guardrails. • Implement Infrastructure as Code using Terraform, ARM Templates and supported by DevOps and CI/CD practices. • Manage Kubernetes platforms including Azure Kubernetes Service (AKS) and Google Kubernetes Engine (GKE). • Monitor availability, performance, capacity, security, compliance, consumption, and service KPIs, reporting indicators to global leadership. • Coordinate backup, disaster recovery, business continuity, incident response, problem management, and resilience testing. • Act as focal point for audits, regulatory compliance, security reviews, vendors, and cloud service governance. • Manage Microsoft SQL Server, PostgreSQL, MySQL, and relevant managed database services. **Provide leadership and develop talent.** • Lead, coach, and develop infrastructure and cloud teams with focus on performance, engagement, training, and technical growth. • Develop onboarding plans, operational runbooks, and training materials for IT teams. • Conduct knowledge\-transfer sessions covering cloud architecture, IAM, governance, operations, security, automation, and cost management. • Document technical knowledge for internal handover and long\-term operational continuity. • Support helpdesk and related support areas through structured escalation processes and knowledge transfer. **Required (skills and experience):** Technical \& Business Expertise • 10\+ years of experience in IT infrastructure, cloud computing, datacenter operations, virtualization, identity services, and enterprise platform services. • Advanced hands\-on knowledge of Microsoft Azure, Microsoft 365, Google Cloud Platform, and hybrid infrastructure integration. • Deep understanding of Active Directory, Microsoft Entra ID, Google Cloud IAM, RBAC, Conditional Access, identity federation, service accounts, privileged access, and Zero Trust architecture. • Experience with Azure and GCP networking including VNet/VPC, Shared VPC, VPN, Interconnect, load b