**Job Title: Service Coordinator** **Location:** Remote (LATAM) **Type:** Full\-Time \| Remote **Language:** Professional English (C1 and C2 scores) **WorkBetterNow** provides full\-time positions for professionals in LATAM looking to work with United States\-based companies. Our remote professionals come first and are the most important part of our team. If you want to be part of a company that values work\-life balance and supports your professional development, you’re in the right place. **Our Core Values:** * Put our Talent first * Pursuit of excellence/continuous learning * Integrity and transparency * Ownership mentality * Pursuit of growth * Excellent attitude **The Ideal Candidate** You have advanced English proficiency at a C1 or C2 level and value work\-life balance and remote flexibility. You take ownership of your work, communicate with integrity, and bring a great attitude to everything you do. You are genuinely excited about continuous learning and are looking for long\-term commitment and stability. Most importantly, you align with our core values and want to grow professionally with a supportive team that truly puts you first. **Job Description:** A remote **Service Coordinator** will be responsible for scheduling, coordinating, and supporting service operations to ensure timely and efficient service delivery. The ideal candidate is organized, customer\-focused, and experienced in managing service requests and technician coordination. While your duties will depend on the specific needs of your client, they will include, but not be limited to: * Schedule and coordinate service appointments, work orders, and technician dispatching * Serve as the main point of contact for clients regarding service requests and updates * Create, assign, and manage work orders in service management systems * Track service jobs to ensure timely completion and follow\-ups * Communicate with field technicians to coordinate schedules and resolve issues * Maintain accurate records of service activities, invoices, and documentation * Handle customer inquiries, complaints, and service\-related concerns professionally * Monitor service performance and ensure SLAs are met * Generate reports on service operations and performance metrics * Coordinate parts, materials, or equipment needed for service jobs * Support continuous improvement of service processes and workflows **Requirements:** * Bachelor’s degree in Business Administration or related field (or equivalent experience) * 2\+ years of proven experience in service coordination, dispatch, or administrative roles * Strong organizational and multitasking skills * Excellent communication and customer service skills * Experience with scheduling or CRM/dispatch systems (preferred) * Ability to work in a fast\-paced environment and manage multiple priorities **Technical Requirements** * Processor: Intel 11th Gen (or equivalent AMD Ryzen 5000 series) for Windows users and M2 for Macs * RAM: 16 GB minimum * 25 \- 50 Mbps Internet Speed (Min) *Please note that devices such as MacBook Neos and Chromebooks are not fit for our roles* . **Benefits** **Compensation \& Growth** At WorkBetterNow, we believe in rewarding commitment and supporting long\-term success. Our pay structure ensures your compensation evolves with your experience and tenure. Note: The figures below reflect our 2026 ranges; each tenure milestone will increase each year. * **0\-3 months:** $1,200 USD/month * **After 3 months:** You’ll receive a $50 monthly Wellness Bonus to support a healthy and balanced work life (total: $1,250/month). * **After 1 year:** Salary increases to $1,340 USD/month * **After 2 years:** Salary increases to $1,480 USD/month * **After 3 years:** Salary increases to $1,540 USD/month * **After 4 years:** Salary increases to $1,600 USD/month * **Two Annual Adjustments:** Every year, you benefit from two salary increases: one on your work anniversary, recognizing your continued tenure with WorkBetterNow, and one at the start of each calendar year, when all salary ranges are updated company\-wide. **Benefits \& Perks** * 100% remote work — enjoy the comfort and flexibility of working from home * 18 paid vacation days \+ U.S. federal holidays * Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year) * Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one\-time reward. It’s our way of celebrating the growth you helped make possible * A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company—helping you navigate your role and continue growing professionally * A supportive, people\-first environment where your voice matters **Why WorkBetterNow** At WBN, you will be part of a team that genuinely puts talent first. We are not just a remote company, we are a community where people are valued, supported, and empowered to