**The Position** Reporting into the Serialization Lead in the Global Serialization Centre of Excellence team, the successful candidate will act as a key point of contact and SME for serialization support and issue escalation within the Americas region. **Responsibilities** * Oversee inbound logistics and serialization data flow from manufacturing sites to Organon’s third\-party logistics (3PL) provider, ensuring EPCIS compliance ahead of product receipt * Gather and document serialization requirements for new markets * Execute and/or participate in project teams in design, build, and deployment activities * Contribute to project impact assessment and scoping * Act as a key contributor to new product launch initiatives by providing serialization expertise and supporting operational execution across impacted markets * Liaison for Organon’s 3PL provider, reviewing and monitoring customer exceptions to ensure timely resolution and service compliance * Collaborate with 3PL partner to maintain operational compliance, drive process improvements, and ensure adherence to customer and company requirements * Utilize Verification Router Service (VRS) to assess and validate suspect product, partnering with Quality to investigate issues, determine root cause, and support disposition decisions to ensure compliance and product integrity * Contribute as a key team member in onboarding Contract Manufacturing Organizations (CMOs), supporting cross\-functional coordination to ensure alignment with quality, compliance, and operational requirements * Process xml messages via the Advanced Track \& Trace Cockpit * Utilized the Integration Control Hub (ICH) to monitor and reprocess message flows, ensuring accurate data exchange and timely resolution of errors * Create shipping and receiving events * Write standard operating procedures and work\-step instructions * Collaborate with Business Technology (BT) to support serialization activities, ensuring system accuracy, data integrity, and compliance with traceability requirements * Serve as a resource for team members, providing guidance on processes and supporting questions related to daily activities * Actively search for process efficiencies in the team * Act as backup support for team members during absences, covering Master Data, reporting, and daily business activities to ensure continuity and accuracy **Required Education, Experience \& Skills** * Minimum of 4 years of relevant work experience i.e. Supply Chain Management, Plant Operations, Distribution, Logistics, Regulatory etc. * Minimum of 2 years experience working with Serialization processes and data requirements * Strong knowledge of Pharmaceutical Serialization, GS1 Standards and related technologies (EPCIS) * Knowledge of Pharmaceutical Track and Trace regulatory reporting requirements * Knowledge in GS1 standards (GTIN, SGTIN, GLN, SGLN, SSCC, GCP) * Business process knowledge on pharmaceutical products packaging, aggregation, barcode printing and verification * Good experience of working with SAP ATTP integration with SAP ECC, packaging line management solution and SAP ICH * Demonstrated ability to align, lead and drive change activities across global and/or cross\-functional teams towards a common goal. A strong appreciation that the best results come from the combined efforts of diverse teams and shared perspectives. * Strong oral and written communication skills in English with a proven ability to organize business process and complex information in a concise and compelling manner. * Lean/continuous improvement mindset. * The role will be based in the US time zone, EST. **Preferred Education, Experience \& Skills** * B.S. in Business, Supply Chain, Engineering or other technical degree. * Understanding of GxP environments * Demonstrated project management experience. Secondary Language(s) Job Description **Le poste** Relevant du/de la Responsable de la sérialisation au sein du Centre d’excellence mondial en sérialisation, la personne retenue agira à titre de principal point de contact et d’expert(e) de la matière (SME) pour le soutien à la sérialisation et l’escalade des incidents au sein de la région des Amériques. **Responsabilités** * Superviser la logistique entrante et le flux de données de sérialisation entre les sites de fabrication et le fournisseur de services logistiques tiers (3PL) d’Organon, en veillant à la conformité EPCIS avant la réception des produits. * Recueillir et documenter les exigences de sérialisation pour les nouveaux marchés. * Exécuter et/ou participer aux équipes de projet dans le cadre des activités de conception, de configuration, de mise en œuvre et de déploiement. * Contribuer à l’évaluation des impacts et à la définition de la portée des projets. * Agir à titre de contributeur(trice) clé aux initiatives de lancement de nouveaux produits en fournissant une expertise en sérialisation et en soutenant l’exécution opérationnelle dans les marchés concernés. * Servir de liaison avec le