Smart Apartment Data · São Paulo, São Paulo, Brazil
**About The Role** We're looking for an experienced Collections Officer with several years of hands\-on collections experience managing overdue accounts and working with U.S.\-based customers. You should be persistent and firm without being aggressive, with strong English communication and follow\-through. **Please submit your résumé/CV in English, as this role requires strong written and spoken English.** **What You'll Do** * Manage a portfolio of delinquent/overdue accounts. * Make outbound calls and send emails to follow up on outstanding payments. * Handle customer objections and payment delays professionally. * Negotiate payment arrangements and follow up consistently on payment commitments. * Maintain accurate records and next steps. * Work toward daily and weekly collections targets and KPIs **Requirements** What We're Looking For * 2\+ years of hands\-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio. * Experience handling U.S. customers/accounts is strongly preferred. * Strong spoken and written English. * Comfortable with high\-volume outbound calls. * Clear, direct, and concise communicator. * Firm, persistent, and professional. * Strong follow\-through and accountability. * Comfortable working with targets and performance metrics **This Role Is Not a Fit If:** * Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility. * Your collections experience has primarily involved clerical, reconciliation, or data\-entry duties rather than actively managing overdue accounts and negotiating payments **Benefits** We offer: * $1,300\-$1,600/month, depending on relevant experience and demonstrated collections expertise * LATAM\-based candidates only * Fully remote