**About The Job** ================= Your role at @Chanel: As a WFJ Ambassador, you will act as the Watches \& Fine Jewelry reference within the Fashion Boutiques, driving the development of the category through strong product expertise, client experience, team engagement, and commercial performance. Combining strong knowledge of Watches \& Fine Jewelry, selling skills, and a sophisticated understanding of the CHANEL universe, you will work closely with Fashion Advisors, Boutique Management, Marketing, Visual Merchandising, Merchandising, and After\-Sales Services teams to elevate the client experience and contribute to the business from a WFJ perspective. **Responsibilities** -------------------- ### **Client Experience \& Sales** * Deliver expert advice on Watches \& Fine Jewelry, aligned with the CHANEL collections, savoir\-faire, and client expectations; * Proactively present WFJ collections and identify opportunities to develop sales in Jewelry and Watches; * Build meaningful client relationships and support the development of a discerning WFJ clientele through personalized recommendations and clienteling; * Ensure excellence in the WFJ sales ceremony, product presentation, hospitality, and follow\-up, in line with CHANEL standards; * Support WFJ launches, events, and client activations in the boutiques; * Identify opportunities to develop the WFJ category and increase its contribution to the overall boutique business; * Ensure regular presence across both Fashion Boutiques in Brazil — JK and IG — to support WFJ sales development, clienteling opportunities, team engagement, and consistency in execution. ### **WFJ Expertise \& Team Development** * Act as the WFJ reference between the Fashion teams and the relevant WFJ, Marketing, Merchandising, and After\-Sales Services teams; * Support and coach Fashion Advisors and newcomers in developing their Watches \& Fine Jewelry knowledge and selling capabilities; * Lead WFJ activities, product presentations, and collection workshops throughout the selling period; * Conduct regular morning briefings to introduce new launches, animate the WFJ category, reinforce product knowledge, and stimulate team engagement; * Identify training needs and contribute to strengthening the Fashion teams’ expertise in Watches \& Fine Jewelry; * Share knowledge on CHANEL collections, watchmaking and jewelry techniques, competitive landscape, and product savoir\-faire; * Complete and continuously develop expertise through CHANEL Watch \& Fine Jewelry Specialist training, product launch trainings, and After\-Sales Service training. ### **Boutique Business \& Merchandising** * Partner with Boutique Management to develop the WFJ business and support boutique commercial objectives from a Watches \& Fine Jewelry perspective; * Monitor WFJ stock and sales performance, identifying reorder and replenishment opportunities; * Share regular product, market, and client feedback with the Merchandising team, including client requests and business opportunities; * Contribute to defining a product offering adapted to local market expectations and specific Boutique needs; * Ensure Watches \& Fine Jewelry are displayed according to CHANEL Visual Merchandising guidelines, working closely with the In\-Boutique VM team; * Monitor WFJ displays and ensure renewal of PLV and communication materials when necessary. ### **CRM, Marketing \& Client Experience** * Drive the use of WFJ CRM tools, including digital cards and brochures, in partnership with Marketing; * Support the execution of WFJ launches, events, and client activations within the boutiques; * Act as a key contact for WFJ Marketing and Brand Experience initiatives, including events and clienteling; * Ensure qualitative and quantitative feedback is shared with the relevant WFJ teams to support the development of the category; * Work closely with Marketing, Visual Merchandising, Merchandising, and After\-Sales Services to ensure a consistent and elevated WFJ experience. **Requirements** ---------------- * Experience in a luxury fashion, Watches \& Fine Jewelry, or comparable high\-end retail environment; * Excellent selling and clienteling skills; * Strong knowledge and genuine passion for Watches, Fine Jewelry, luxury, and beauty; * Strong interest in watchmaking and jewelry techniques; * Excellent communication and interpersonal skills; * Strong coaching, knowledge\-sharing, and team development capabilities; * Strong client experience orientation and ability to build meaningful relationships; * Strong team spirit and collaborative mindset; * Enthusiastic and motivational personality; * Commercially minded and performance oriented. **You Are Energised By** ------------------------ * Watches \& Fine Jewelry, craftsmanship, savoir\-faire, and technical expertise; * The Fashion and luxury world, its history, creations, and trends; * The heritage of The House of CHANEL and its unique universe; * Offering Watches \& Fine Jewelry as a credible and person