Location: Colombo Other locations: Primary Location Only Salary: Competitive Date: Oct 4, 2026 **Job description** ------------------- Requisition ID: 1748296 At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. **Competency** **Client Excellence – Account Excellence** **Role Type** **Account Manager** **Role Rank** **Supervising Associate \| 64** **Current Rank CS** **64** **The opportunity** The Account Manager in GDS is primarily responsible to work with the with account leadership to support the planning and implementation of the account activation strategy. The AM will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation; drive account management excellence; sales and program management; and account communications \& administration. He / She ensures that all locations and Service Lines (SL) of the firm are actively engaged around our global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters. This role will be aligned to GCSP / CE / account team and will be based in a non\-client proximate location **Your key responsibilities** **Account Management:** * Implement global Account Activation strategy, methodology and processes at Account level * Co\-develop account strategy working with account leadership and drive global execution of account plan * Support account team in driving service line planning activity and account integration * Responsible to conduct Account Maturity Assessments and supports in preparation of Account Acceleration sessions * Prepare the global account meeting materials and facilitate account team meetings * Responsible for follow\-up on account actions by tracking progress against deadlines and driving activity * Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people * Develop and manage the account onboarding process and appropriate materials * Drive the Assessment of Service Quality (ASQ) process: Collate the ASQ feedbacks in Matrix and drive action after interviews and year\-end follow\-up * Act as a project manager for Account specific initiatives/projects * Review of account financials to provide awareness to account leadership on drivers of account performance * Monitoring of operational metrics important to team each month and working with account partners or service line leaders on troubleshooting issues * Support special projects as needed that require financial data/analysis **Sales and Program Management:** * Manage the annual global revenue planning process with the G360 Business Development Leader (BDL) and GCSP * Own and manage the Client Relationship Management (CRM) process * Co\-develop the account relationship strategy, including management of the global relationship map * Manage the account pipeline process and drive discipline across global team * Coordinate the pursuit process for opportunities, working closely with key partners * Execute win/loss debriefs * Identify EY thought leadership and insights to be shared with the client * Creation and maintenance of account marketing materials (i.e. team brochure discussion relationship history, or Value Scorecard or procurement showcase doc) * Develop and maintain relationship of Account Managers, Market Segment Managers, to understand latest market\- place, alliance, and solution activity within sector or like accounts **Information and Knowledge Management** * Be strategic to collaborate and partner with enabling functions of EY in supporting the account (where applicable): * + Offshore Account Enablement team in India – pipeline management, financial analysis, sales cycle support, client research, Account plan management + EY Knowledge – Account Analysis, Quarterly earnings call summaries, travel packs on client’s business, competitive landscape + Finance – Any financial needs of the account + Brand, Marketing and Communications – Account specific events, targeted thought leadership + Administrative Support – Meeting scheduling and any other administrative tasks + Global Sector/Industry – Identify market trends and EY insights + Service lines and geographies \- Create process flows required for the team to capture information across account * Build and manage a repository of team information (i.e. MSA, Rate Card, SOW templates, onboarding documents, team process documents, qualifications, etc.) and guide team on how to access and use * Develop and maintain relationships with the account teams to understand best practices for team information and knowledge management **Marketing Management** * Development and ex