**Career Area:** Supply Chain and Logistics**Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **IT IS YOUR TIME!** Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off\-highway diesel and natural gas engines, industrial gas turbines and diesel\-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced\-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation. **Important:** * **Frequently check the email associated with your application, including junk/spam, as this is the primary correspondence method.** * **If you wish to know the status of your application, please use the candidate log\-in on our career website as it will reflect any update s to your status.** **Job summary:** Responsible for driving customs compliance, governance, risk management, and continuous improvement across import operations. This role ensures adherence to customs regulations and internal policies through process oversight, audits, performance monitoring, and implementation of effective controls, while supporting operational excellence, regulatory compliance, and business objectives. **What you will do:** * Act as the focal point for customs compliance and governance within the import operation, ensuring adherence to customs regulations, internal policies, and corporate requirements. * Serve as the subject matter expert on customs compliance, import regulations, and governance matters, providing guidance and support to internal stakeholders. * Monitor regulatory changes and assess their impact on import operations, supporting the implementation of necessary process adjustments and compliance requirements. * Analyze customs declarations, clearance activities, lead times, costs, and compliance indicators to identify root causes, recurring issues, operational risks, and optimization opportunities, recommending corrective and preventive actions to minimize business, financial, and compliance exposure. * Develop and monitor operational and compliance KPIs, analyze performance trends, and prepare reports and recommendations to support management decision\-making. * Monitor the performance and execution quality of customs brokers, logistics providers, and other service partners, ensuring compliance with established standards and requirements. * Develop, maintain, and govern Standard Operating Procedures (SOPs), work instructions, process controls, and governance frameworks to ensure operational consistency and compliance. * Develop and deliver training programs, promote compliance awareness, and maintain process documentation and knowledge repositories to support operational excellence and continuous improvement. **What you will have:** **Standard Operating Procedures \& Continuous Improvement**: Ability to design, implement, evaluate, and continuously improve standard operating procedures affecting daily and strategic business operations. Focused on increasing operational efficiency, standardization, compliance, and process effectiveness while supporting business objectives. **Analytical Thinking \& Problem Solving**: Ability to identify root causes, evaluate complex situations, anticipate risks, develop alternative solutions, and resolve organizational, operational, and process\-related challenges, including high\-risk scenarios. **Decision Making \& Risk Management:** Ability to evaluate risks, analyze available information, assess potential outcomes, and make timely, well\-founded decisions in dynamic and complex environments. Capable of balancing operational, complian