The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate users. **Responsibilities** * Respond promptly and professionally to user inquiries and issues related to our entertainment app. * Ensure timely resolution of user concerns or complaints, adhering to internal response and resolution timelines. * Prepare daily customer service reports and document handled issues to ensure smooth handovers between shifts. * Assist in content moderation by reporting inappropriate content and maintaining a list of flagged words. **Qualifications** * Desired experience in customer service, preferably in the entertainment, mobile app, or internet industry. * Excellent communication skills in English; proficiency in Local Language. Spanish is a plus. * Strong communication skills, customer\-focused mindset, and the ability to remain calm and professional under pressure.