Hey, you! Wanna become **\#OneOfUs**? We are on the lookout for the next awesome tech\-savvy problem solver to join HKR.TEAM as a **Level 2 Support Engineer**, working for a US\-based client providing top\-tier technical support for a cutting\-edge Zero Trust Workspace platform. Btw, HKR.TEAM was remote before it was even cool! Remote is allowed, encouraged, and the norm. Now, and forever. There’s only one catch, and it comes from this guy: “**Whatever you are, be a good one**” \- Abraham Lincoln. **To apply, please fill out our external form.** **(You will be redirected to it automatically, once you click "Apply").** ### **What you'll be doing?** \\uD83D\\uDD38 Handle Level 2 support calls and cases like a pro, guiding enterprise admins and partner teams from triage to a triumphant resolution. \\uD83D\\uDD38 Dive deep into troubleshooting deployment, configuration, and policy mysteries across our client's Zero Trust Workspace. \\uD83D\\uDD38 Play detective with identity integration issues (SSO, SAML, OIDC, MFA) and untangle network access hiccups (proxies, DNS, TLS, firewalls). \\uD83D\\uDD38 Reproduce complex bugs and tag in the engineering team with crystal clear steps, logs, and context. \\uD83D\\uDD38 Team up directly with major implementation partners (like DXC) to smash recurring issues at their clients. \\uD83D\\uDD38 Share your wisdom by writing and keeping our knowledge base and troubleshooting guides fresh and helpful. \\uD83D\\uDD38 Jump into a follow\-the\-sun rotation with the US squad, which includes sharing some weekend coverage to keep things running smoothly. ### **About you** \\uD83C\\uDFA7 You've got solid creds in a Level 2 technical support or support engineering role for an enterprise B2B software product (bonus points if it's in cybersecurity or networking!). \\uD83C\\uDFA7 You’re totally comfortable taking live calls and handling tickets from highly technical admins at large organizations. \\uD83C\\uDFA7 You know your network fundamentals inside out: TCP/IP, DNS, HTTP(S), proxies, TLS, certificates, firewalls, and VPNs are your playground. \\uD83C\\uDFA7 You have hands\-on experience with identity magic: SSO, SAML, OIDC, MFA, and providers like Okta or Microsoft Entra ID. \\uD83C\\uDFA7 You’re at home in enterprise endpoint environments (Windows, macOS) and familiar with device management tools like Intune or Jamf. \\uD83C\\uDFA7 You can expertly navigate logs, HAR files, and browser developer tools to hunt down the root cause of any issue. \\uD83C\\uDFA7 Your English communication skills are stellar, and you can easily explain complex tech concepts to both engineers and admins. \\uD83C\\uDFA7 You are open to European shift work and teaming up for a shared weekend rotation. \\uD83C\\uDFA7 *Nice to have:* Experience with secure browsers or ZTNA/SASE tools, partner support, or shiny certifications like Security\+, Network\+, or CCNA! ### **Perks** \\uD83D\\uDCB0 Fair market pay \\uD83C\\uDFE0 Remote, full\-time gig \- work from the comfort of your own home! \\uD83D\\uDD50 European business hours schedule (with 1 hour of lunch break \\uD83C\\uDF55 and a shared weekend rotation) \\uD83E\\uDD73 Start\-up culture, young team, no egos, no BS **About us** ✨ At HKR.TEAM, we're all about the start\-up life \- innovative and dynamic, not corporate and stuffy. We're on a mission to simplify global HR. ✨ Transparent culture, tech\-savvy, and quick decision\-making. ✨ Feedback fuels our growth, and we celebrate all wins. Meritocracy is our game; it's what you bring to the table that counts. ✨ Fantastic mix of US clients with more to come. ✨ We value ownership and getting things done. We ask, "How much did you care?" If you're passionate, you're nailing it. ✨ Ideal for creative minds who love contributing ideas and improving processes. ✨ Oh... and we don't waste time in useless meetings. **Location** Based in Bucharest and Cluj, Romania, we're remote\-first, and for this role, we are welcoming candidates from all across Central \& Eastern Europe. Whether you work from home or pop into the office, we support what works best for you. Embracing change is who we are. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.