**Intelie** is an operational\-AI software company best known for its flagship platform, Intelie LIVE®, which combines real\-time analytics, predictive modeling, automation, and visual dashboards to help industrial operations transform system and sensor data into actionable insights. Used globally across sectors such as oil \& gas, mining, logistics and food processing, the platform powers the operations of some of the world’s largest companies. **About the role**: As a Junior Support Analyst, you will play a key role in ensuring the stability and security of our systems by monitoring alerts and logs across multiple. You will support the incident lifecycle to maintain system availability, performance, and efficiency. While your regular schedule runs from 9 AM to 6 PM from Monday to Friday, you will also participate in an on\-call rotation during weekends and/or holidays to provide together with the team, 24x7 assistance to customers. Throughout your work, you will be guided and supported by mid\-level or senior analysts to help you grow and succeed in the role. You’ll work closely with cross\-functional teams to provide the best support for global clients. **Job Responsibilities** * Responsible for handling the incident life cycle (High to Low Priority issues/improvements); * Troubleshoot and diagnose Minor and Low priority application issues; * Work with Operations and Software Developers teams on availability, latency, performance, efficiency, change management, monitoring and emergency response; * Support customers across chat, email, and phone with fast, precise responses. **Education, Knowledge, Hard Skills \& Abilities** * Degree (completed or finishing) in Computer Science (or similar field of study) or equivalent self\-taught experience; * Fluent English speaker; * Basic knowledge in Linux; * Basic knowledge in MySQL; * Novice (Beginner experience) in: Linux, Network, Incident Management ; * Experience with Atlassian tools (Jira, Confluence). **Nice to Have Skills** * Knowledge in O\&G Business; * Interest and ability to learn other technologies; * Familiarity with MongoDB; * Previous work experience (minimum 1 year); * Basic Knowledge in Monitoring tools (Zabbix, Prometheus); Basic Knowledge in Azure. **Soft Skills** * Customer focus * Grit: intense determination to get things done! * Teamwork * Self\-motivated. * Driven by innovation and improvement Job Type: Full\-time Pay: R$4,500\.00 \- R$5,000\.00 per month Work Location: In person