Sales Development Representative, LAC

FICO · São Paulo, SP, BR

**FICO (NYSE: FICO)** is a leading global analytics software company, helping businesses in 100\+ countries make better decisions. Join our world\-class team today and fulfill your career potential! **The Opportunity** Are you a sales\-minded, ambitious self\-starter with a creative and entrepreneurial edge? As a Sales Development Representative (SDR) at FICO, you'll play a strategic role in our continued growth — uncovering high\-value opportunities through compelling storytelling and meaningful engagement with the market's next premier customers. You'll prospect and nurture across multiple channels, build relationships with decision\-makers at multiple levels of an organization, and collaborate cross\-functionally to build a healthy, high\-quality pipeline. Surrounded by smart, driven teammates, you'll sharpen your skills, expand your knowledge — including how to put AI tools to work in your day\-to\-day — and prepare for rapid career advancement in a fast\-paced, high\-impact environment. **What You'll Contribute** * Build and continuously deepen your knowledge of FICO's platform, solutions, and competitive positioning — using customer success stories and AI\-powered tools to sharpen your messaging — so you can educate the market, share thought leadership, position FICO's value proposition with a consultative approach, and handle objections with confidence. * Research target accounts and industries, using AI\-assisted research tools to understand prospects' business drivers, pain points, and priorities, and apply that insight to identify and pursue high\-value opportunities — net new and expansion — within your ideal customer profile. * Build and execute a territory strategy in coordination with your assigned Key Account Managers (KAMs), balancing proactive outbound prospecting — cold calls, email, LinkedIn, and other digital channels — with timely, disciplined follow\-up on inbound leads to sustain a healthy, high\-quality pipeline. * Execute a consistent, multi\-channel outreach cadence, qualifying opportunities against FICO's Platform Capabilities to advance the right opportunities and identify clear next steps. * Build relationships across multiple levels and departments within prospect organizations, and cultivate a network of internal FICO resources — sales, marketing, and solution experts — to support and accelerate the sales process. * Partner closely with your assigned KAMs and cross\-functional teams, sharing well\-researched, actionable insights on prospect needs and contributing to shared account\-based outreach and lead pursuit strategies — with particular focus on accounts and territory KAMs aren't currently reaching. * Work with Field Marketing to refine messaging and lead\-generation strategies, sharing feedback on campaign performance to continuously improve sales development program effectiveness. * Bring a resourceful, adaptable approach to prospecting: test new angles when something isn't working, and use AI tools as a thinking partner to problem\-solve and sharpen your approach in real time. * Maintain accurate records of prospect data and market insights in Salesforce to support campaign optimization, pipeline reporting, and sales development effectiveness. * Actively seek out and apply feedback and coaching, and participate in ongoing training to deepen product knowledge, understand buyer personas, and improve outreach effectiveness. * Take ownership of your results: consistently meet and aim to exceed monthly, quarterly, and annual goals for qualified pipeline generation, exercising resilience and self\-motivation to overcome obstacles in a fast\-paced, results\-driven environment. **What We're Seeking** * Bachelor's degree or equivalent experience operating in a commercial/business environment. * Experience in Sales Development, Business Development, or Inside Sales in a technology\-driven environment. * Experience selling or prospecting into enterprise software, or a strong understanding of how large, complex organizations operate. * Proficiency with Salesforce or a similar CRM, plus tools such as LinkedIn Sales Navigator, ZoomInfo, and Microsoft Office, and comfort learning AI\-powered sales and research tools. * Strong ability to build relationships quickly and across multiple levels of an organization — via phone, email, and digital channels. * A detail\-oriented, motivated self\-starter who thrives in fast\-changing, high\-growth environments. * A critical thinker who uses data to inform decisions, adapts approach when something isn't working, and continuously improves performance. * A collaborative, coachable team member who seeks out feedback, performs well individually and as part of a high\-performing team, and contributes to shared success. * Fluent English and Spanish. **Our Offer To You** * An inclusive culture strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. * The opportunity to make an impact and develop pro