**Organizational Overview** Smile Train is the world’s leading cleft\-focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life\-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 90\+ countries in the past 25 years, and we still feel like we’ve just started. We are truly changing the world one smile at a time! **Make a Difference!** As Smile Train's LATAM Operations Manager, you will work closely with program managers and global teams, strengthening execution and collaboration by providing the structure, clear communication, and reliable follow\-up needed to keep work organized and on track. In this hands\-on role, you will support the execution of cross\-functional projects that are shared across the program management team, bringing organization, planning, tracking, and disciplined follow\-through to ensure these initiatives progress on time and to a high standard. You will also serve as the region's operational backbone, personally managing the day\-to\-day back\-office and administrative work that keeps the operation running effectively. This includes processing accounts payable; supporting coordination with Global Finance, Legal, and HR teams; supporting the administration and compliance of Smile Train's legal entities in Brazil and Mexico; and ensuring the São Paulo office is organized and runs smoothly. Through this combination of hands\-on operational excellence and project\-management support, you will help build a scalable, well\-run operation that enables sustainable growth and greater impact across Latin America. **Reports To** LATAM Regional Director **Key Responsibilities** * Handle accounts payable and manage vendor relationships, contracts, and other operational support services, ensuring accurate and timely payments. * Support coordination with Global Finance, Legal, and HR teams, ensuring administrative processes and compliance requirements move smoothly. * Keep the São Paulo office organized — managing space, supplies, meeting\-room bookings, and on\-site logistics so regional teams and program operations have what they need. * Support the administration and operational compliance of Smile Train's legal entities in Brazil and Mexico, working closely with internal and external stakeholders. * Support the planning, tracking, prioritization, risk\-flagging, and timely delivery of the cross\-functional projects shared across the program\-management team. * Coordinate these cross\-functional projects across regional and global teams, facilitating collaboration, communication, and alignment with organizational priorities. * Maintain and continuously improve the shared project\-management tools, standards, and trackers (e.g., Asana) that keep regional projects organized and on track. * Maintain project\-tracking, reporting, and knowledge\-management practices — plans, dashboards, and status updates — that support informed decision\-making. * Prepare operational reports, dashboards, and analyses to support leadership decision\-making and regional planning. * Organize regional leadership meetings end to end — scheduling, agendas, presentation materials, documentation, and action\-item tracking and follow\-up to ensure execution and accountability. * Continuously improve day\-to\-day operations — identifying opportunities to streamline processes, increase efficiency, and standardize ways of working across the region. * Support a culture of accountability, collaboration, and continuous improvement, helping teams adopt shared practices, tools, and ways of working. **Candidate Profile** The ideal candidate is a highly organized, proactive, and hands\-on professional who combines strong project\-management skills with excellent communication and a genuine service\-oriented mindset. They are a power user of Asana and other project\-management and collaboration tools, comfortable keeping many projects moving in parallel without dropping details, and equally at ease with the day\-to\-day back\-office and administrative work — accounts payable, office and facilities management, and supporting the administration of local legal entities — that keeps an operation running. They bring operational rigor, sound judgment, and strong interpersonal skills to a role that interfaces daily with both regional and global teams, and they create order and disciplined follow\-up wherever it is needed. They thrive in a fast\-paced, matrixed, multicultural environment, adapt quickly to changing priorities, and continuously look for ways to improve processes and make better use of technology. Because this is a hands\-on, individual\-contributor role with no team to delegate to, strong ownership, reliability, collaboration, and the ability to build trusted relationships across diverse stakeholders and cultures — with