**About The Role** At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB) In Brazil. We combine AI and No\-Code technology to automate complex financial reconciliations and provide full control over payment operations for more than 160 leading companies in 50\+ countries, including clients like Mercado Libre, Rappi, Nubank, and Bancolombia. This role is key for Simetrik: the SMB segment is one of the company's most important growth bets, and the CSM is the person who turns a client that trusts us into a client that grows with us. Here you don't manage accounts, you protect revenue, accelerate adoption, and build expansion. Your impact is measured directly in retention, expansion, and Simetrik's reputation in a strategic market. If you have experience in SaaS or fintech, speak English fluently, and want to work at a company backed by Goldman Sachs, Tiger Global, and Mastercard that is redefining enterprise financial control, we want to meet you. In this role you will * Own the end\-to\-end customer journey for a portfolio of Mid Market accounts. * Build and maintain relationships with key stakeholders, including senior decision makers. * Drive structured governance: cadence, agendas, follow\-ups, escalation paths, and accountability. * Translate product usage and operational data into business\-impact conversations (ROI, savings, operational efficiency). * Identify expansion opportunities and partner with revenue leaders to execute land\-and\-expand motions. * Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement. * Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes. * Maintain accurate account context and activity tracking in CRM and internal tooling. What makes you a strong fit * Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy — comfortable connecting customer outcomes to revenue impact. * Demonstrated executive presence, able to lead structured, outcome\-driven conversations with senior stakeholders and challenge constructively when needed. * Analytical and data\-driven mindset, capable of interpreting product usage signals and translating them into actionable account strategies and ROI narratives. * High operational discipline, with structured governance, rigorous documentation, and consistent CRM hygiene that drives renewal predictability. * Proven ability to multi\-thread relationships and proactively mitigate risk well ahead of renewal cycles. * Comfortable operating in evolving environments, able to create clarity, structure, and forward momentum with minimal supervision. What will make you stand out * Experience in organizations known for strong Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or similar high\-performance SaaS environments). * Familiarity with finance operations, reconciliation processes, enterprise reporting, or data\-intensive workflows. * Hands\-on experience with value\-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs. * Experience supporting complex, technical products where adoption requires translating between operational and executive stakeholders. **Qualifications** * Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field. * 4\+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments. * Experience: SaaS customer\-facing roles with enterprise customers; track record in renewals and/or expansions. * Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms. * Fluent in Portuguese and Spanish (written and spoken); additional languages are a plus. **Benefits** * Well\-funded and proven startup with large ambitions and competitive salaries. * Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. * Open communication with management and company leadership * Small, dynamic teams \= massive impact * 100% Remote Work (You choose where to work from) * 500USD a year for you to invest in learning. ***Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.*** ***I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at*** ***https://simetrik.com/*** ***, which was made known to me before collecting my personal data.*** ***Join