Lead Life Cycle Engineer/ Expert/ Specialist
SITA Switzerland Sarl · Rio de Janeiro, RJ, BR
Overview: **WELCOME TO SITA** At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting\-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a **Great Place to Work®** by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. **Are you ready to love your job? The adventure begins right here, with you, at SITA.** ***PLEASE SUBMIT YOUR RESUME IN ENGLISH*** **ABOUT THE ROLE \& TEAM** As a **Lead Life Cycle Engineer**, you will play a pivotal role in driving **end\-to\-end network lifecycle transformation** across SITA Global Services. This role is critical in enabling **business growth, service resilience, and innovation** by ensuring that network solutions are designed, deployed, and operated with maximum efficiency and scalability. You will act as the **highest technical authority** across the lifecycle, bridging **post\-sales, architecture, delivery, and operations,** while championing **continuous improvement, digitalization, and customer\-centric outcomes**. Your work will directly contribute to enhancing service quality, reducing risk, and aligning technical solutions with SITA’s strategic priorities. **WHAT YOU WILL DO*** Lead **end\-to\-end lifecycle ownership** of network services, from post\-sales and solution design through deployment, operations, optimization, and re\-engineering * Act as the **technical SME and escalation point (L4\)** for complex network environments, ensuring service stability and rapid issue resolution * Drive **solution design validation, standardization, and deployment governance**, including pilot implementations and template development * Support **post\-sales engagements**, customer workshops by translating business requirements into robust technical solutions * Ensure **service resilience and continuity** through risk mitigation, and proactive lifecycle planning * Lead **change management and support incident and problem management** processes (including CAB participation), ensuring adherence to lifecycle governance * Develop and execute **Service Improvement Plans (SIPs)** to enhance network performance, reliability, and customer satisfaction * Collaborate cross\-functionally with **engineering, operations, service delivery, and vendors** to ensure seamless lifecycle execution * Drive **continuous improvement and digitalization initiatives**, including automation and optimization of network operations * Mentor and guide engineering teams, building **capability and technical excellence** across lifecycle domains Qualifications: **ABOUT YOUR SKILLS*** + **Demonstrated ability to lead end\-to\-end lifecycle management** by integrating design, deployment, and operational phases to improve service reliability and reduce total cost of ownership + **Proven experience in network architecture and transformation** (e.g., SD\-WAN, IP/MPLS, security), enabling scalable and future\-ready solutions aligned with business growth + **Strong customer\-centric consulting mindset**, with a track record of influencing stakeholders and delivering solutions that enhance customer experience and satisfaction + **Comfortable navigating complex, high\-pressure environments** using advanced troubleshooting and decision\-making skills to resolve critical incidents and ensure service continuity + **Ability to collaborate across global and cross\-functional teams** to deliver integrated lifecycle outcomes and support large\-scale, multi\-vendor environments + Deep expertise in **network technologies** (routing, switching, SD\-WAN, security, cloud networking) + Strong understanding of **ITIL processes** (incident, problem, change, and service improvement) + Experience with **network lifecycle governance**, including risk management, resilience planning, and operational optimization + Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value **NICE\-TO\-HAVE*** + Advanced certifications such as **CCIE, CCNP, or equivalent** + Experience in **aviation, telecom, or managed network services environments** + Exposure to **automation, AI\-driven operations, or network analytics tools** + Experience working in **global delivery models and customer\-facing roles** + Knowledge of **digital transformation initiatives and service optimization frameworks** **WHAT WE OFFER** We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we m