New Patient & Lead Conversion Specialist
Stealth Manager - White Label Agency
**New Patient \& Lead Conversion Specialist (Phone \+ SMS \| Remote \| Full\-Time)** **About the Role** We are hiring a **New Patient \& Lead Conversion Specialist** to act as the **first point of contact for prospective patients** in a fast\-growing healthcare practice. This role is ideal for professionals with strong experience in **phone sales, appointment setting, lead conversion, and CRM management** , who are passionate about delivering an exceptional patient experience. You will play a critical role in **lead conversion, patient acquisition, and revenue growth** , handling both **inbound and outbound communication via phone and SMS** . **Key Responsibilities** **1\) Lead Conversion \& Appointment Setting** * Handle **inbound calls from new patients** * Convert **inbound and outbound leads into scheduled appointments** * Perform **follow\-up calls (warm \& cold leads)** * Re\-engage inactive or lost leads * Maintain a **high conversion rate (lead\-to\-appointment)** **2\) SMS \& CRM Management (Go HighLevel)** * Respond to **SMS/text messages in real\-time** * Manage conversations using **Go HighLevel CRM** * Track and update **lead pipeline stages** * Execute **follow\-up sequences and automations** **3\) Patient Experience \& Communication** * Deliver a **high\-quality first impression** * Clearly explain the **patient journey and services** * Handle objections with confidence and empathy * Build trust through **strong communication and rapport** **4\) Operations \& Team Collaboration** * Optimize scheduling to maximize provider availability * Collaborate with internal teams (front desk, care team, providers) * Maintain accurate records in CRM and internal tools * Use tools like **Go HighLevel, Slack, and scheduling systems** **What Success Looks Like** * High **lead conversion rate** * Fast **response time (calls \& SMS)** * Fully booked and optimized schedules * Consistent follow\-ups with all leads * Positive feedback from new patients **Requirements** * Fluent English (spoken \& written) * Experience in: **Phone Sales, Lead Conversion, Appointment Setting, Inside Sales / SDR / Closer** * Strong communication and persuasion skills * Ability to handle objections and close appointments * Highly organized and detail\-oriented * Self\-motivated and performance\-driven * Experience with **Go HighLevel or similar CRM (HubSpot, Salesforce, etc.)** is a plus **Profile We’re Looking For** * Confident communicator on the phone * Results\-driven and goal\-oriented * Proactive and accountable * Comfortable in a fast\-paced environment * Passionate about helping people and improving lives **Schedule** * Full\-Time (40h/week) * Monday to Friday * 10:00 AM – 6:00 PM (MST)