Service Desk Analyst Are you an experienced IT support professional passionate about delivering exceptional service and creating positive user experiences? Do you thrive in a fast\-paced environment where you can take ownership of complex issues, support users across multiple locations, and contribute to improvements in IT service delivery? If so, we invite you to explore an exciting opportunity with Nufarm. Nufarm. Evolving Ag. Nufarm is a global crop protection and seeds technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and food production. Whether it’s commercializing the world’s first plant\-based omega\-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast\-moving consumer goods, or delivering innovative crop protection and seed solutions, Nufarm is evolving with agriculture to drive value for customers. Own Your Growth at Nufarm As a Service Desk Analyst supporting Latin America, you will play a key role in delivering high\-quality IT support and ensuring a positive technology experience for employees across the region. This position requires a strong combination of technical knowledge, problem\-solving ability, and customer service. You will independently manage incidents and service requests, troubleshoot more complex technical and access\-related issues, and work closely with local and global IT teams to drive issues through to resolution. Beyond day\-to\-day support, you will contribute to service improvements, knowledge sharing, and the adoption of new technologies and processes. You will be expected to take ownership of issues, identify recurring trends, and help strengthen the overall effectiveness of IT support across Latin America. How You'll Help Us Grow Provide high\-quality IT support to employees across the Latin America region, taking ownership of incidents and service requests through resolution. Troubleshoot and resolve a broad range of hardware, software, Microsoft 365, account access, identity, and endpoint\-related issues. Manage more complex technical issues and determine when escalation to specialist or global IT teams is required. Support user access, account administration, authentication, and identity\-related requests. Maintain complete and accurate ticket documentation to support resolution, reporting, knowledge sharing, and continuous improvement. Monitor and manage incidents and requests in accordance with established service level agreements (SLAs) and service expectations. Identify recurring issues and trends and work with IT teams to support long\-term solutions. Collaborate with local support teams, infrastructure teams, security teams, service providers, and other technology groups to resolve issues. Provide guidance and technical support to users while delivering a professional and consistent customer experience. Contribute to the development and maintenance of knowledge articles, documentation, and standard support procedures. Support technology implementations, system changes, and the adoption of new tools and processes across the region. Look for opportunities to improve service desk processes, efficiency, and the overall user experience. Demonstrate Nufarm's RARE values through accountability, agility, respect, and empowerment. Could This Be You? We're looking for an experienced and service\-oriented IT professional who is comfortable working independently, managing a variety of technical issues, and partnering with teams across the organization. **You will bring:** Previous experience in a Service Desk, Help Desk, Desktop Support, or IT Support role. Strong technical troubleshooting and problem\-solving skills. Experience independently managing incidents and service requests from initial contact through resolution. Experience supporting Microsoft 365 applications and environments. Knowledge of Active Directory and/or Azure Active Directory, including user accounts, password resets, security groups, and access management. Experience supporting identity and access management, including authentication and MFA\-related issues. Experience troubleshooting endpoint hardware, software, and user access issues. Experience working with IT Service Management (ITSM) platforms and ticketing systems. Strong understanding of incident management, escalation processes, and service level expectations. Ability to identify recurring technical issues and contribute to process and service improvements. Strong organizational skills with the ability to prioritize multiple incidents and requests. Strong customer service and communication skills, with the ability to communicate technical information clearly to users at different levels of technical knowledge. Ability to collaborate effectively with local, regional, and global IT teams. Preferred Qualifications ITIL Foundation certification or working knowledge of ITIL practices. Experience working in a Level 2 or advanced Service Desk s