Growth Operations Intern (Fintech)
DiDi Global · São Paulo, SP, BR
Company Overview: If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99\) or digital payments (99Pay). To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more. Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results. \#LI\-Hybrid Team Overview: The Personal Credit Acquisition team at 99Pay is responsible for growing our cash loan business: more of the right users seeing our offers, understanding them, and taking their needs at first priority. We own the in\-app and out\-of\-app channels to make that happen, and we work every day with Risk, Algorithm, Product, BI, and CX, turning ideas into experiments and experiments into results. As a member of our team, you'll have the opportunity to gain hands\-on experience in a financial product at scale, work on high\-impact projects with visibility to leadership, and collaborate with multiple areas to drive business growth — all in a diverse, dynamic, and collaborative environment! Role Responsibilities: * Supporting the structure of A/B tests end to end: defining hypotheses, sample sizes, success metrics, and guardrails, documenting setups, and reading out results in a way that leads to decisions * Assisting with the strategy, configuration, and QA of acquisition campaigns across in\-app channels (banners, push, in\-app messages) and out\-of\-app channels, making sure the right audience is reached at the right moment * Proposing data\-driven strategy suggestions and evaluating the ones already on the table, estimating impact on impressions, conversion, loan orders, and GMV before we commit resources * Monitoring channel performance day to day: building and maintaining dashboards and recurring reports, flagging anomalies, and translating the numbers into next steps for the team * Using AI tools to speed up analysis, documentation, and campaign creative work — and helping the team find new ways to apply them * Collaborating with Product and Algorithm on requirements for new placements and targeting logic, and with CX to identify friction points in the loan journey Role Qualifications: * Ongoing bachelor's degree in progress in areas such as Business, Economics, Engineering, Statistics, Marketing, etc. * Advanced English (required): a large part of our collaboration happens in English with teams across the company — in meetings, documents, and day\-to\-day alignment * Genuine interest in AI: you already use tools in your studies or work, and you're curious about how they can change the way a growth team operates * Intermediate Excel/Google Sheets skills and some exposure to SQL — or a strong willingness to learn it in the first few weeks * Structured thinking: you enjoy turning a vague question into a testable one and can explain a result in plain terms to someone who wasn't in the room * Attention to detail: campaigns can reach up to millions of Brazilians! So quality and commitment is a must! * Availability to work in a hybrid model (on\-site 3 times a week) * Expected graduation: between December 2027 and July 2028 **Nice to have** * Hands\-on experience with prompt engineering, AI\-assisted analysis, or building small automations * Familiarity with A/B testing concepts (statistical significance, control groups, novelty effects) * Experience with BI tools (Tableau, Power BI, Looker, or similar) or Python for basic analysis * Prior exposure to growth, CRM, performance marketing, or fintech products — through an internship, student organization, or personal project EEO Statement: * We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient. * We are data\-driven – We are strong believers in making informed decisions, that’s why we are data\-driven. We can better navigate the business landscape strategically by analyzing valuable metrics. * We believe in Win\-win Colla