Analista Paralegal Pleno
Conduent · São Caetano do Sul, SP, BR
**Job Track Description:*** Requires formal education and relevant expertise in a professional, sales, or technical area. * Performs technical\-based activities. * Contributes to and manages projects. * Uses deductive reasoning to solve problems and make recommendations. * Interfaces with and influences key stakeholders. * Leverages previous knowledge and expertise to achieve results. * Ability to complete work self\-guided. * College or university degree required. **General Profile*** Requires knowledge and experience in field. * Will acquire higher\-level knowledge and skills. * Develops an understanding of the company, processes, and customers. * Uses existing procedures to solve routine or standard problems. * Receives moderate guidance and direction from others. **Functional Knowledge*** Requires expanded conceptual understanding of theories, practices, and procedures. **Business Expertise*** Uses an understanding of key business drivers to accomplish work. **Impact*** Impacts a team, by example, through the quality service and information provided. * Works within guidelines and policies. **Leadership*** No supervisory responsibilities. * Provides guidance to new team members. **Problem Solving*** Uses existing procedures to solve standard problems. * Examines information and standard practices to make judgments. **Interpersonal Skills*** Exchanges complex information and ideas effectively. **Responsibility Statements*** Assists in the overall business unit performance driving SLAs. * Ensures adherence to best practices for the delivery of the Statement of Work. * Liaison between operations and clients to ensure protocols are followed. * Assists with conflict resolution. * Manages client, people, task, and systems related issues. * Provides resolutions to a diverse range of tasks like special projects level performance, quality assurance standards, unexpected bugs, assistance with sales and marketing, volume spikes, staffing resolutions. * Drives special projects for corporate, business unit, operational, or client initiatives. * Orients and guides less experienced team leaders in order to improve levels of performance. * Performs other duties as assigned. * Complies with all policies and standards.