Senior Analyst, Partner Ecosystem & Alliances Operations
Avanade · São Paulo, SP, BR
Job Description **Come join us** We’re seeking a motivated, detail\-oriented operations professional who thrives in a fast\-paced, highly collaborative environment. As the **Senior Analyst, Partner Ecosystem \& Alliances Operations** , you’ll play a key role in improving responsiveness, support, and accountability across our partner and alliance motions. You will triage and coordinate incoming partner\-related requests, ensure timely follow\-up, and orchestrate cross\-functional actions to keep work moving efficiently. This is a highly visible role that requires clear, proactive communication and strong follow\-through. You’ll manage a high volume of requests while maintaining accuracy and meeting service\-level expectations (typically within 24 hours). The ideal candidate has experience in operations or program support, is comfortable coordinating across teams, and brings a customer\-service mindset to every interaction. What you’ll do You will support two core areas— **Partner Ecosystem** and **Alliances** —and help ensure processes run smoothly end\-to\-end. **Partner Ecosystem** * Manage potential partnership requests (external and internal) and orchestrate cross business unit * Work with legal to drive agreements execution and ensure compliance * Partner training and certification orchestration * Manage key partner material update and release * Orchestrate partner investment * Front desk management * Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance * Industrialize our sales tagging process to provide accurate reporting to stakeholders **Alliances** * Help facilitate the Microsoft governance process **,** coordination, Legal compliance actions * Facilitate rhythm of the business calls with Microsoft related to Partner center * Manage Microsoft Investment, Influence and Incentive programs * Manage Microsoft systems and ‘Co\-Sell’ activities to connect Avanade and Microsoft sellers across the country * Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world\-class experience for our clients and Microsoft * Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed * Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes * Support with all aspects of Avanade Alliances Operations Qualification **Skills and Experience** * High attention to detail and pride in delivering high\-quality work * Strong customer\-service mindset; highly responsive and comfortable working with urgency * Proven ability to manage a high volume of activities while maintaining accuracy * Strong analytical and problem\-solving skills * Clear written and verbal communication skills; able to align stakeholders and keep work moving * Proactive, organized, and able to follow established processes while identifying opportunities to improve them * Working knowledge of Power BI, Microsoft Excel, and SharePoint (or similar tools) * Ability to work US Eastern time zone hours three days per week Nice to have * Experience supporting partner programs, alliances, or indirect sales motions * Familiarity with contract or agreement workflows and working with legal or compliance teams * Knowledge of Microsoft partner ecosystem concepts (e.g., Partner Center, co\-sell) or similar partner platforms * Process improvement mindset with experience documenting and refining operational procedures Location \& work hours This role is based in **Krakow, Poland** . Candidates must be able to support **US Eastern** working hours **three days per week** as part of the team’s operating rhythm.