IT Support Engineer
Sharp Brains · Poços de Caldas, MG, BR
**Location:** Onsite **Industry:** IT Infrastructure \& End\-User Support We are hiring an IT Support Engineer (L1/L2\) to provide technical assistance, troubleshoot end\-user devices, and maintain IT infrastructure in a corporate environment. **Key Responsibilities** * Provide end\-to\-end technical support for desktop and laptop systems, including hardware, software, and connectivity troubleshooting. * Handle IMAC (Install, Move, Add, Change) activities and break/fix support for end\-user devices. * Manage desktop device lifecycle, including configuration, patching, OS imaging, and hardware replacements. * Use tools such as SCCM, Intune, and ServiceNow for asset management, ticket resolution, and support operations. * Perform approved software installations, updates, and security patching in accordance with IT policies. * Provide remote and onsite support for MS Office, Outlook, VPN clients, and other enterprise applications. * Support printers, scanners, peripherals, and mobile devices. * Assist with Active Directory tasks, basic user account management, and smart hands support. * Maintain technical documentation, incident records, and hardware inventory. * Follow ITIL practices for incident, problem, and service request management. * Ensure compliance with security protocols, antivirus monitoring, and desktop policies. * Provide VIP support and assist with critical escalations and outages. **Required Skills \& Qualifications** * Experience in L1/L2 deskside or desktop support. * Strong troubleshooting skills for Windows operating systems, hardware, software, and network connectivity. * Familiarity with SCCM, Intune, ServiceNow, and Active Directory. * Knowledge of ITIL practices and corporate IT support environments. * Good communication, problem\-solving, and customer service skills. * Ability to work onsite and support end users professionally. **Compensation** * Hourly: $20 USD * Part\-time: $70 USD * Full\-time: $110 USD *Compensation and engagement terms are subject to the agreed scope of work and employment arrangement.* How to Apply Interested candidates can share their updated CV at [email protected] Job Type: Contract Application Question(s): * How many years of experience do you have in L1/L2 Deskside or Desktop Support? * Are you comfortable working onsite? * Do you have experience troubleshooting Windows OS, hardware, software, and network connectivity issues? * What is your current location? * What is your expected compensation for this role? Work Location: In person