Sr Customer Experience Designer
Bunge · São Paulo, SP, BR
**Data:** 17 de set. de 2026 **Localização:** Sao Paulo, SP, BR, 05423\-010 **Empresa:** Bunge **Cidade :** São Paulo, Brasil**Estado :** São Paulo (BR\-SP)**País :** Brasil (BR)**Número da Vaga :** 47913 **Role Purpose Statement** As a **Senior Customer Experience Strategy Analyst**, you will help embed Customer Experience into Bunge’s digital transformation operating model, ensuring that customer, farmer, partner and internal user insights are translated into decision\-ready inputs for roadmap priorities, business processes, digital initiatives and value realization. Working closely with business and technology stakeholders, you will support business goals while ensuring the experience layer is built into strategy, planning and execution. The role requires a broad CX skill set: combining customer research, Voice of Customer, journey and service design, CX metrics, benchmarking, innovation scanning and stakeholder facilitation \- to solve complex problems and turn insights into actionable recommendations for business and transformation decisions. **Main Accountabilities** * **Embed CX into strategy and roadmap shaping** Translate customer, farmer, partner and internal user insights into structured inputs for business strategy discussions, capability assessments, initiative mapping, roadmap prioritization and roadmap evolution. * **Embed customer intelligence through strong business partnership** * Partner with business and technology stakeholders to ensure CX evidence and recommendations are integrated into roadmap governance, prioritization, business case development and transformation decisions.**Build and scale Voice of Customer practices** Support the design, standardization and execution of Voice of Customer mechanisms across relevant business areas, ensuring insights are captured, analyzed and translated into actionable recommendations. * **Define and track CX success metrics** * Develop CX metrics connected to business value drivers, adoption, satisfaction, usage behavior, journey performance, task completion, friction points and customer feedback. Use insights to support value realization and roadmap evolution. * **Apply CX methods to identify friction, needs and opportunities** * Use research, interviews, surveys, journey mapping, service blueprinting, decision mapping and workshop facilitation to identify unmet needs, process friction, adoption barriers and opportunity areas. * **Bring outside\-in perspective and innovation signals** * Partner with Innovation, Strategy and Data \& Analytics teams to bring market benchmarks, competitive signals, emerging trends, startup insights and future\-state opportunities into roadmap and business discussions. * **Create decision\-ready CX outputs** * Prepare practical CX outputs such as insight briefs, journey maps, personas, service blueprints, opportunity maps, decision maps, CX metric views and recommendations that help stakeholders make better roadmap, investment and delivery decisions. * **Guide partner outputs where needed** * Optionally support the review and quality assurance of CX, discovery, research or journey\-mapping outputs delivered by internal teams or external partners, ensuring consistency with CX standards and business objectives. * **Support concept development and POCs where relevant** * Ability to create simple concepts, flows or prototypes in tools such as Figma Make is a plus, especially when needed to support alignment, validation or proof\-of\-concept discussions. **Knowledge and Skills** * **CX Strategy and Business Impact** * Ability to translate customer, farmer, partner and user insights into strategic recommendations, roadmap inputs, business process improvements and value realization. * **Voice of Customer, Research and Insight Synthesis** * Experience with customer listening mechanisms, surveys, interviews, feedback loops and insight programs, combined with strong qualitative and quantitative research skills. * **Journey, Service and Decision Mapping** * Ability to map journeys, services, processes, touchpoints and decision flows to identify friction, unmet needs, adoption barriers and improvement opportunities. * **CX Metrics and Analytics** * Ability to define and interpret CX metrics connected to adoption, usage, satisfaction, task completion, journey performance, behavioral signals and business value drivers. * **Digital Transformation and Roadmap Thinking** * Understanding of how digital initiatives move from business need to roadmap, business case, delivery and value realization. * **Stakeholder Management and Facilitation** * Ability to work with business and technology stakeholders, structure complex discussions, facilitate alignment and communicate recommendations clearly**.** * **Innovation and Outside\-in Perspective** * Ability to use benchmarks, market trends, competitive intelligence and innovation signals to inform future\-state opportunities and roadmap evolution. * **Collaboration and Prototyping Tools** * Ex