Customer Service & Admin Assistant BR
Core Code io · Campo Belo, Minas Gerais, Brazil
We are seeking a highly organized, proactive, and customer\-focused **Customer Service \& Admin Assistant** to provide excellent customer support while assisting with daily administrative and operational tasks. The ideal candidate is a strong communicator who can manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams while ensuring a professional and positive customer experience. **Responsibilities** * Respond to customer inquiries through email, phone, chat, and other communication channels. * Provide accurate information and timely solutions to customer questions and concerns. * Handle customer requests, complaints, and follow\-ups in a professional and empathetic manner. * Escalate complex customer issues to the appropriate team when necessary. * Maintain accurate records of customer interactions, requests, and resolutions. * Manage calendars, appointments, meetings, and scheduling requests. * Organize and maintain digital files, documents, records, and databases. * Perform data entry and update customer and administrative information. * Prepare and update reports, spreadsheets, documents, and presentations. * Monitor administrative tasks, deadlines, and follow\-ups to ensure timely completion. * Coordinate information and requests between customers, internal teams, and external contacts. * Assist with invoices, expenses, orders, and other administrative processes when required. * Support onboarding, internal projects, and other operational activities. * Identify recurring customer or administrative issues and communicate them to the appropriate teams. * Maintain confidentiality when handling customer, employee, and company information. **Required Skills** * Excellent verbal and written communication skills. * Strong customer service and interpersonal skills. * Excellent attention to detail and accuracy. * Strong organizational and time\-management skills. * Strong problem\-solving and active listening abilities. * Ability to manage multiple customer and administrative tasks simultaneously. * Strong follow\-up and task\-management skills. * Proficiency with Google Workspace or Microsoft Office. * Comfortable using CRM systems, spreadsheets, calendars, email, chat, and other digital tools. * Ability to communicate professionally with customers and internal teams. * Ability to work independently and take initiative. * Professional, reliable, empathetic, and proactive approach. **Requirements** * Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role. * Experience handling customer inquiries and administrative tasks. * Experience using CRM systems, spreadsheets, calendars, or other business software. * Strong computer and digital skills. * Ability to manage multiple priorities and meet deadlines. * Ability to work independently and collaborate effectively with remote teams. * Reliable internet connection and a suitable setup for remote work. * Professional, organized, dependable, and customer\-oriented attitude. * English proficiency is required if the position involves supporting English\-speaking customers, clients, or teams. By applying to this position, we’ll create your **Simera Professional Key (SPK)** — a unique key that helps you connect with employers, stand out, and secure the right match.