**Forvia, a sustainable mobility technology leader** ---------------------------------------------------- We pioneer technology for mobility experience that matter to people. **Your mission, roles and responsibilities** -------------------------------------------- › Act as the primary quality interface between customers and Faurecia, representing the company in all customer quality\-related matters; › Represent the voice of the customer within the organization, ensuring customer requirements, expectations, and concerns are effectively communicated and addressed; › Lead customer complaint management activities, ensuring timely responses and effective containment, root cause analysis, and corrective actions; › Coordinate and monitor problem\-solving activities using structured methodologies such as 8D, 5 Whys, and Ishikawa; › Collaborate with cross\-functional teams to drive continuous improvement and customer satisfaction; › Monitor customer quality performance indicators and support the achievement of quality objectives; › Support the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) in accordance with IATF 16949, customer requirements, and internal standards; › Participate in and support internal, customer, and third\-party audits, ensuring effective implementation of corrective actions and continuous system improvement; › Promote quality culture and ensure adherence to company procedures, processes, and customer requirements throughout the organization. **Your profile and competencies to succeed** -------------------------------------------- ### **Education** Bachelor's degree in Engineering or a related field required. ### **Experience** * Experience in quality assurance, customer quality, quality management systems, or a related field. * Experience supporting customer requirements and acting as an interface between customers and internal cross\-functional teams. * Experience in problem\-solving methodologies and corrective action management. * Experience supporting internal, customer, or certification audits. * Experience in a manufacturing or automotive environment preferred. * Knowledge of customer\-specific requirements and industry quality standards is a plus. ### **Knowledge, Skills \& Abilities** * Knowledge of quality tools and methodologies, including 8D, 5 Whys, Ishikawa, APQP, and PPAP. * Understanding of Quality Management Systems (QMS) and continuous improvement methodologies. * Strong customer focus and ability to represent the organization in customer\-facing activities. * Ability to represent the voice of the customer within the organization and ensure deployment of customer requirements. * Strong analytical and problem\-solving capabilities. * Excellent communication and interpersonal skills. * Ability to influence and collaborate across multiple functions and organizational levels. * Ability to manage multiple priorities in a fast\-paced environment. * Advanced English proficiency. * Strong attention to detail and commitment to quality and customer satisfaction. **What we can do for you** -------------------------- * At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies. * We are the seventh\-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. * We welcome energetic and agile people who can thrive in a fast\-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. * We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in\-person training within FORVIA University (five campuses around the world) * We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. * Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net\-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1\.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. **Why join us** --------------- FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Fa