Customer Success Manager | Home Services/ Construction
Remoto, BR
Customer Success Manager (Home Services/ Construction Industry) **Remote \| Full Time** **Interested applicants, please complete this form: https://tinyurl.com/hmsvc\-getcsm** Applicants who complete the application form will be prioritized for consideration. About the Role We’re looking for a **Customer Success Manager** to manage a portfolio of clients, build strong relationships, protect retention, and identify opportunities for account growth. Our clients are primarily **contractors and home service business owners**, so the ideal candidate understands blue\-collar businesses, communicates confidently, and can speak with clients in a direct, practical way. This is a **client\-facing and revenue\-focused role**, not a technical or advertising management position. What You’ll Do Client Management * Manage a portfolio of contractor and home service clients. * Conduct regular check\-ins, follow\-ups, and client meetings. * Keep clients updated on performance, lead flow, issues, and next steps. * Build strong relationships with business owners and contractors. * Stay persistent and proactive with hard\-to\-reach clients. * Keep account notes, tasks, and follow\-ups organized. Retention \& Account Health * Identify unhappy or at\-risk clients before they decide to leave. * Work with internal teams to resolve issues and close the loop with clients. * Help clients understand lead quality, campaign performance, and their own follow\-up process. * Handle difficult conversations confidently and provide honest, consultative guidance. Upsells \& Revenue Growth * Identify relevant upsell opportunities within existing accounts. * Recommend additional services when they fit the client's needs. * Lead retention and save conversations when accounts are at risk. * Understand the relationship between leads, estimates, closed jobs, average ticket, and ROI. Performance \& Internal Coordination * Review campaign results in Meta Ads Manager and Google Ads. * Discuss lead quality, cost per lead, closed jobs, and ROI with clients. * Coordinate with media buyers, fulfillment, tech support, and leadership. * Manage internal tasks and follow\-ups across multiple accounts. **You will not be responsible for managing ads.** You only need to understand campaign performance well enough to discuss results with clients and escalate technical issues to the appropriate team. What We’re Looking For **Required:** * **Contractor/Home Service Experience:** Experience working with contractors, construction, home services, or a similar blue\-collar industry. **This is non\-negotiable.** * Experience in Customer Success, Account Management, Client Services, or Sales. * Excellent spoken and written English. * Confident communicating by phone and Google Meet. * Strong sales instinct and ability to identify upsell opportunities. * Strong ownership, follow\-through, and organizational skills. * Comfortable respectfully pushing back when needed. * Able to work Eastern Time hours, including later afternoon coverage. * Open to working part of Saturday. **Nice to Have:** * Experience working with high\-ticket home service businesses. * Spanish and English fluency. * Experience with GoHighLevel or similar CRM platforms. **Paving experience is not required.** What matters is familiarity with blue\-collar industries and the ability to communicate naturally with contractors and business owners. Tools * GoHighLevel * Slack * Google Meet * Google Calendar * Meta Ads Manager * Google Ads * Internal client management dashboard You don't need to be highly technical or experienced with every platform. We value the ability to learn new systems quickly. What Success Looks Like * Strong ownership of your client portfolio. * Consistent and proactive client communication. * Improved client retention and account health. * Early identification and resolution of at\-risk accounts. * Relevant upsell opportunities identified and developed. * Clear understanding of lead quality, closed jobs, average ticket, and ROI. * Strong coordination with internal teams. Compensation * **$1,256 USD/month** during the evaluation period * **$1,300 USD/month** after 6 months * **$1,344 USD/month** after 18 months Job Type: Full\-time Pay: From R$6,391\.00 per month Application Question(s): * Do you have professional experience working with contractors, construction companies, home service businesses, or similar blue\-collar/trades businesses? How many years? * Do you have professional experience in Customer Success, Account Management, Client Services, Sales, or a similar client\-facing role? How many years? * Have you worked with digital marketing services such as Google Ads, Meta Ads, SEO, websites, or social media marketing? How many years? * Are you currently based in the Latin America (LATAM) region? Specify which country. Work Location: Remote