Customer Success Specialist – LATAM & Brazil (B2B SaaS)
Eazybe · São Paulo, Brazil
**Experience: 2–4 Years** **Employment Type: Full\-Time** **Location: Remote** **Market: LATAM \& Brazil** **Languages: English, Spanish \& Portuguese** **About the Role** We are looking for a Customer Success Specialist who is fluent in English, Spanish, and Portuguese and has 2–4 years of experience working with customers in the LATAM and Brazilian markets. The role involves working closely with customers, helping them successfully onboard and use our product, resolving their queries, driving product adoption, and ensuring a positive customer experience throughout their journey. The ideal candidate should be comfortable communicating with customers across different countries, understand the business and cultural nuances of LATAM and Brazil, and be confident handling customer conversations across multiple channels. **Key Responsibilities** * Manage day\-to\-day communication with customers across LATAM and Brazil. * Assist customers with onboarding, product setup, training, and implementation. * Conduct product walkthroughs and explain features, workflows, and best practices. * Understand customer requirements and provide appropriate product solutions. * Respond to customer queries through WhatsApp, email, calls, and video meetings. * Troubleshoot basic product\-related issues and coordinate with the Support/Product teams when required. * Follow up with customers to ensure their issues are resolved within the expected timelines. * Proactively engage with customers to improve product adoption and engagement. * Monitor customer usage and identify customers who may require additional assistance. * Build strong and professional relationships with customers through regular communication. * Collect customer feedback, feature requests, and product\-related concerns and share them with the relevant internal teams. * Identify opportunities to improve the overall customer experience. * Support customer retention by proactively addressing concerns and ensuring customers receive value from the product. * Maintain accurate customer information, communication history, follow\-ups, and activities in the CRM. * Work closely with Sales and other internal teams to ensure a smooth transition from sales to customer success. * Communicate effectively with customers in Spanish and Portuguese, while using English for internal communication and documentation. * Understand and adapt to customer expectations and communication styles across different LATAM markets. **Requirements** * 2–4 years of experience in Customer Success, Customer Support, Account Management, Client Servicing, or a similar customer\-facing role. * Prior experience working with customers in LATAM and Brazil is mandatory. * Fluency in Spanish, Portuguese, and English – both written and verbal. * Strong customer communication and relationship\-building skills. * Comfortable conducting customer calls, product demos, onboarding sessions, and training. * Strong problem\-solving and follow\-up skills. * Ability to handle multiple customers and priorities simultaneously. * Customer\-first mindset with strong ownership of assigned accounts and queries. * Comfortable working with international customers and different time zones. * Experience using CRM tools such as HubSpot, Salesforce, Zoho, or similar platforms is preferred. * Good understanding of SaaS products and customer lifecycle is preferred. **Preferred Experience** * Experience in a B2B SaaS or technology company. * Experience working with CRM, WhatsApp, communication, sales, or productivity tools. * Experience supporting customers across multiple LATAM countries. * Familiarity with customer success metrics such as customer retention, product adoption, engagement, and churn. * Experience working with remote or globally distributed teams. **What We’re Looking For** We’re looking for someone who is proactive, customer\-focused, and an excellent communicator. You should be comfortable speaking with customers in three languages, solving problems independently, and ensuring customers have a smooth and successful experience with our product. This role is ideal for someone who enjoys working directly with customers, understands international markets, and wants to build expertise in Customer Success within a fast\-growing B2B SaaS environment.