Project Coordinator

Solera Holdings, LLC. · São Paulo, São Paulo, Brazil

**The Role** * Support the pre and post implementation process following all the implementation processes stablished. * Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; * Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy. * Ability to document test scenarios of configuration to support QA. * SME in a number of the Solera products, particularly understanding the configuration and integration capabilities. * Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver newproduct developments. * On occasion train the customer on the newly delivered configuration. * Support in cross functional alignment with product and sales, to ensure alignment on roadmap * Provide support on customer deliveries and SME products. * Support and collaborate on the generation of all the Professional Servicesdocumentation **Key Competencies** : * 4\-6 years of experience in large transformation programs, utilising high\-performing teams, ideally leveraging agile methodology * Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. * Excellent customer facing skills, collaboration and communication. * Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders. * Meticulous attention to detail. **Tools and Skills** : JIRA/Confluence \- API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc \- Excel to Macro level **Relationship With Other Solera Departments / Customers** **Product** and **Development** ; **Customer** **Support** On occasion attend meetings with **Sales and Final Customers**