Specialist, Customer Acquisition - Bilingual
Concentrix · São Paulo, São Paulo, Brazil
**Job Title** Specialist, Customer Acquisition \- Bilingual **Job Description** The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Key Requirements * 2\+ years of experience working in a customer service or sales capacity * Prior success in achievement of personal and team sales quota/goals * Experience in high\-volume calling * Experience learning new technology and data * Problem solving skills * Excellent knowledge of MS Office programs * Experience working with Salesforce.com or similar CRM * Experience or willingness to work from home **Responsabilities** * Provide accurate weekly/ monthly/ quarterly sales forecast * Mastery of product knowledge and technical understanding of services to assess client requirements * Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage * Manage external competitive pressures and handle objections to retain customers or win new customers * Manage high volume of customer contacts through phone and email each day – majority of communication is outbound * Work with your team and management to provide a professional experience during all interactions with customers and prospects * Maintain the customer management system (CRM) to ensure all relevant data is captured * Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts * Work with a team and report directly to a Sales Manager