Aftersales Coordinator
Hiab · Caxias do Sul, Rio Grande do Sul, Brazil
*Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.* Say Hi! to your next challenge — explore the opportunity and apply below! **Your mission** Ensure excellence in After\-Sales operations by coordinating teams and processes related to technical assistance, warranty, spare parts, and customer support, ensuring agile and high\-quality service, customer satisfaction and loyalty, while promoting continuous improvement of the company’s products, services, and processes through field feedback and information. **Key Responsibilities** * Coordinate the After\-Sales department, covering technical assistance, spare parts, and customer support. * Supervise and guide field technical teams, ensuring agile, efficient, and high\-quality service. * Manage warranty claims, monitoring causes, deadlines, solutions, and compliance with company policies. * Manage customer records and service history in the ERP system. * Monitor After\-Sales performance indicators, such as response time, rework rate, and customer satisfaction, proposing continuous improvement actions. * Provide technical support to customers, representatives, and the Sales team regarding the operation, maintenance, services, and spare parts of cranes. * Ensure the quality of products and services in accordance with established company standards and requirements. * Work closely with Engineering and Production to identify opportunities for product and process improvements based on field and customer feedback. * Plan and coordinate internal and external technical training on products, operation, and maintenance. * Coordinate the logistics of shipping and returning parts and equipment under warranty. * Prepare management reports and analyze customer information to support decision\-making and improvements in After\-Sales processes. * Ensure compliance with safety, environmental, and quality standards and procedures within the areas under management. * Keep up to date with the company’s products and services, ensuring accurate information is provided to customers and internal areas. * Ensure customer satisfaction by using customer feedback to improve products, services, and processes. **Requirements** * Bachelor’s degree in Mechanical Engineering, Production Engineering, Business Administration, or related fields. * Experience in the crane or industrial equipment industry. * Knowledge of hydraulic and electrical systems applied to cranes and similar equipment. * Technical English for reading manuals and communicating with international suppliers. * Fluent Spanish. * Ability to interpret technical drawings and operation and maintenance manuals. * Proficiency in ERP systems and Microsoft Office, with advanced Excel skills. * Experience in team management. **Ready to apply?** If you are excited about this opportunity, please submit your application now. **We Are Hiab** Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load\-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load\-handling smarter, safer and more sustainable to build a better tomorrow. *www.hiabgroup.com*