End User Support Specialist
TECEZE · Guarulhos, São Paulo, Brazil
**Role Details:** * **Position: EUC Support / Hands \& Eyes Support** * **Location: Avenida Naraih Singh, 760, Guarulhos, São Paulo, 07250\-000, Brazil** * **Work Schedule: Approximately 3–4 days per week, depending on client/site requirements** * **Work Arrangement: Onsite, based on client needs** **Scope of Work:** **The key responsibilities for this role include:** * Provide onsite and remote End User Computing (EUC) support for hardware, software, and network\-related issues. * Troubleshoot and resolve laptop, desktop, operating system, application, and peripheral device issues. * Perform laptop/desktop reimaging, OS installation, software deployment, patching, and system upgrades. * Support end\-user network issues, including LAN/Wi\-Fi connectivity, VPN access, IP configuration, and network authentication. * Install, configure, and maintain computers, printers, scanners, barcode scanners, and other IT devices. * Provide end\-user support through phone, email, remote tools, and face\-to\-face interaction. * Diagnose and resolve workstation, printer, and connectivity issues within defined SLAs. * Coordinate with third\-party vendors for hardware break/fix and replacement activities. * Act as the primary onsite IT contact for plant operations and ensure timely resolution of incidents and service requests. * Raise, track, update, and escalate IT tickets as required. * Provide user guidance and training for new hardware, software, and standard IT processes. * Support plant maintenance, recovery activities, and IT infrastructure\-related tasks. * Provide Hands \& Eyes support, including server power cycles, cable verification, rack activities, and basic infrastructure checks. * Assist with installation, relocation, and commissioning of new IT equipment and technology solutions. * Maintain strong stakeholder relationships and ensure a high level of customer satisfaction through proactive communication and support.