Identity Access Management Operations Manager
Bunge · São Paulo, SP, BR
**Data:** 4 de set. de 2026 **Localização:** Sao Paulo, SP, BR, 05423\-010 **Empresa:** Bunge **Cidade :** São Paulo, Brasil Estado : São Paulo (BR\-SP) País : Brasil (BR) Número da Vaga : 47752 Bunge has an exciting opportunity available for an Identity Access Management Operations Manager. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed. At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in\-office and remote work. Most importantly, in all we do we live our values: Act as One Team by fostering inclusion, collaboration, and respect Drive for Excellence by being agile, innovative and efficient Do What's Right by acting safely, ethically, and sustainably **Overview:** The Identity Access Management Operations Manager will lead the global day\-to\-day operation of Bunge’s IAM services, helping ensure the right people have the right access at the right time. This role will focus on reliable service delivery, strong operational discipline, effective support, and continuous improvement across Identity Governance and Administration, Privileged Access Management, directory services, authentication, and access management capabilities. It is a hands\-on leadership role for someone who enjoys building efficient support models, improving user experience, and partnering across technology and business teams to make IAM simpler, faster, and more secure. **Essential Functions:** Main Accountabilities Lead global IAM operations across IGA, PAM, directory services, authentication, and access management, ensuring services are stable, responsive, and easy to use. Manage L1 and L1\.5 IAM support activities, including ticket intake, triage, access requests, standard incidents, queue management, and escalations. Oversee identity lifecycle and privileged access operations, including joiner, mover, leaver, access remediation, and exception handling in line with Bunge policies. Use service metrics, SLA performance, backlog trends, and recurring issue analysis to improve support quality and operational effectiveness. Maintain practical runbooks, knowledge articles, service catalog entries, workflows, and escalation paths that enable consistent global delivery. Lead and develop employees, managed service resources, contractors, and/or automation\-enabled support models with clear ownership and accountability. Partner with IAM engineering, Security Operations, Infrastructure, HR, application teams, vendors, and business stakeholders to transition new or changed IAM services into operations. Identify opportunities to simplify, automate, and standardize IAM support activities, improving user experience while reducing manual effort and operational risk. **Impact/Dimensions:** This role directly impacts the stability, security, and usability of Bunge’s global IAM services. By improving support quality, service consistency, escalation effectiveness, and operational readiness, the IAM Operations Manager helps employees, contractors, and partners access the systems they need while reducing friction and operational risk. The role also serves as a key bridge between IAM operations, engineering, security, infrastructure, HR, applications, vendors, and business stakeholders. **Key Performance Indicators (KPIs):** IAM service stability, availability, and operational continuity. SLA adherence for IAM tickets, access requests, provisioning, de\-provisioning, incidents, and escalations. Backlog health, ticket aging, queue management, first\-contact resolution, and reduction of recurring issues. Quality and currency of runbooks, SOPs, knowledge articles, service catalog entries, and operational handover materials. Progress in simplifying, standardizing, and automating IAM support activities. Performance, engagement, development, and workload balance of IAM support resources. **Major Opportunities and Decisions:** This role offers the opportunity to shape and scale Bunge’s global IAM operations model. Key decisions include how to prioritize support work, improve service quality, manage escalations, reduce recurring issues, and balance business urgency with secu